Junior Account Manager - Hospitality (Remote - US/EST Hours)

1 hour, 34 minutes ago
Full-time
Entry Level
Customer and Technical Support
BnBerry

BnBerry

BnBerry provides easy-to-use solutions for hotels to increase revenues, bookings, and guest satisfaction. As subject matter experts on lodging marketplaces like Airbnb & Vrbo, BnBerry offers full-service options including listing support, guest communi...

Hotels, Restaurants & Leisure
51-250
Founded 2016

Description

  • Support the Head of Customer Success with daily operations, client communications, and strategic projects.
  • Serve as a responsive point of contact for client inquiries and help resolve issues quickly.
  • Learn the hospitality ecosystem and how online booking platforms such as Airbnb and Booking.com operate.
  • Maintain accurate account records and track client interactions using CRM tools such as HubSpot.
  • Assist with account set-ups, listing optimizations, and general administrative tasks.
  • Work toward defined milestones that prepare you to transition from a support role into an independent Account Manager.

Requirements

  • Fluency in English, both written and verbal, is required.
  • Additional language proficiency is considered a significant advantage.
  • 0-1+ years of experience in account management, marketing, sales, or a client-facing role.
  • Strong people skills with the ability to build rapport and communicate clearly via email and video calls.
  • A strong growth mindset, curiosity to learn a new industry, and coachability.
  • Interest in marketing and how digital content and customer service drive business results.
  • Ability to multitask, stay organized in a remote environment, and meet deadlines.
  • Familiarity with CRM systems such as Salesforce or HubSpot, or the ability to learn new software quickly.
  • Must be highly disciplined and able to work US/EST hours consistently.

Benefits

  • Paid time off.
  • Work-from-home arrangement.
  • Performance bonus.
  • Training and development support.

Interested in this position?

Apply directly on the company website

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