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Renewal Account Manager

1 hour, 51 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 125

Description

  • Assist customers, Suite Account Managers, and Account Executives with contract renewals and renewal negotiations.
  • Retain customers during the negotiation process while supporting revenue growth through annual or CPI increases and product additions.
  • Prepare and analyze financial reports and contractual documents for internal renewal meetings.
  • Engage directly with clients to understand their goals, desired outcomes, and renewal expectations.
  • Negotiate contract terms, pricing, and other details to achieve favorable outcomes for both NiCE and the customer.
  • Partner with SAMs, AEs, Technical Account Managers, and Finance to support revenue retention and consistent customer messaging.
  • Extend contracts for multiple years and support contract management activities.
  • Maintain working knowledge of customer contracts, NiCE billing methods, competitors, and NiCE products and services.
  • Track renewal success and revenue growth using tools such as Salesforce and Excel.
  • Identify areas of risk and prepare recommendations to minimize exposure.
  • Create contract documents, presentations, emails, and spreadsheets to support renewal work.

Requirements

  • Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience.
  • 4+ years of applicable experience in contract negotiation.
  • 4+ years of experience in contact center or service delivery.
  • Experience with SaaS billing models.
  • Experience working in a fast-paced environment and meeting customer contract timelines.
  • Experience working independently with little to no daily supervision.
  • Ability to pivot between negotiation projects and multitask responsibilities.
  • Strong adaptability and responsiveness in changing or uncertain environments.
  • Experience tracking and reporting renewal metrics such as renewal rates.
  • Strong problem-solving and critical thinking skills.
  • Ability to communicate effectively with senior customer stakeholders such as CEOs, CTOs, and CFOs.
  • Proficiency with Microsoft Office applications, PowerPoint, and Salesforce.
  • Account management or sales experience is preferred.

Benefits

  • Join a global company with a fast-paced, collaborative, and creative environment.
  • Access to extensive internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Opportunity to learn and grow at a market-leading company.
  • Work for a global organization with a strong presence in AI, cloud, and digital.
  • Employment with an equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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