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Account Manager (Boston)

2 hours, 2 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
GuidePoint Security

GuidePoint Security

GuidePoint Security is a trusted cybersecurity consulting firm that provides expertise, solutions, and services to help organizations make informed decisions and minimize risks. Their elite team of experts offers holistic perspectives on cybersecurity,...

Internet Software & Services
251-1K
Founded 2011
View All Jobs 33

Description

  • Serve as the dedicated Account Manager supporting a specified Account Executive’s business across assigned accounts.
  • Respond to customer inquiries promptly and drive them to resolution.
  • Act as a liaison between customers, vendors, and GuidePoint resources.
  • Develop and maintain knowledge of products, industry trends, vendor resources, and GuidePoint Security service offerings.
  • Build and maintain relationships with key vendors and the Account Executive’s customers.
  • Use vendor relationships and resources to add value for customers.
  • Increase the frequency and depth of customer engagement for the Account Executive’s account base.
  • Manage open opportunities in existing accounts with guidance from the Account Executive.
  • Identify whitespace opportunities with customers and vendors.
  • Represent the Account Executive in customer meetings as needed.
  • Support renewal, upsell, and new business sales cycles with Account Executive guidance.
  • Assist with upcoming renewals, proactive account support, marketing follow-up, and promotion of professional services engagements.
  • Support forecast management, internal strategic reporting, and, if required, quote generation and opportunity tracking in Salesforce.
  • Perform other duties as assigned.

Requirements

  • Proven success in inside sales.
  • Cybersecurity experience required.
  • Strong attention to detail and commitment to follow-through.
  • Ability to work well within a team.
  • Strong multitasking ability.
  • A positive attitude, strong drive for results, and comfort working in ambiguity.
  • Strong written and verbal communication skills, including clear communication by email, phone, and written documents.
  • Ability to work a flexible schedule.
  • Experience with Salesforce.com and Microsoft Office required.
  • Bachelor’s degree preferred.

Benefits

  • Remote workforce primarily, with U.S.-based work and some travel possible depending on the position.
  • Medical insurance options, including a Zero Deductible PPO plan and a High Deductible Health Plan with HSA contributions.
  • Dental insurance with GuidePoint paying 100% of employee premiums and 75% of family plan premiums.
  • 12 corporate holidays and a Flexible Time Off (FTO) program.
  • Mobile phone and home internet allowance.
  • Eligibility for a retirement plan after 2 months at open enrollment.
  • Pet benefit option.

Interested in this position?

Apply directly on the company website

Apply Now

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