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B2C Account Manager

10 hours, 14 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Black Spectacles

Black Spectacles

Black Spectacles provides a comprehensive online platform for architecture and design education, specializing in study materials and courses to prepare aspiring architects for the Architect Registration Exam (ARE) 5.0, ensuring they have the resources ...

Internet Software & Services
11-50
Founded 2010
View All Jobs

Description

  • Own inbound and outbound engagement with B2C subscribers, including upselling customers to the expert tier.
  • Convert inbound prospects seeking guidance on subscription tiers.
  • Manage cancellation-save conversations and re-engagement efforts for paused memberships.
  • Handle approximately 10% of customer service tickets not resolved by the AI support tool.
  • Partner with sales and engineering to structure and maintain B2C customer data in HubSpot.
  • Track engagement and account health metrics to prioritize outreach and identify at-risk subscribers.
  • Develop processes, ideas, and playbooks to build a scalable account management function.
  • Maintain accurate customer records in HubSpot CRM.
  • Provide professional, accountable, and responsive customer interactions.

Requirements

  • Bachelor’s degree.
  • 2–4+ years of account management experience with a sales component.
  • Demonstrated success upselling, cross-selling, or growing existing accounts.
  • Strong written and verbal communication skills with a relationship-first approach.
  • Self-starter comfortable working without a fully developed playbook or CRM.
  • Excellent organizational skills and ability to independently manage a high volume of accounts.
  • HubSpot experience preferred; Intercom and Stripe experience are a plus.
  • Comfort working in a fully remote, high-accountability environment.
  • High integrity, coachability, ownership, curiosity, and commitment to customer success.

Benefits

  • Fully remote work environment.
  • Health, dental, vision, disability, and life insurance from day one.
  • FSA, HSA, and 401(k) plan with company match up to 4%.
  • Up to three weeks of annual vacation, eight holidays, two floating holidays, and up to one week of sick leave.
  • $60,000–$80,000 salary range with uncapped commission and $90,000 OTE.
  • Semi-annual team gatherings and events.
  • Employee referral rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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