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Account Manager (US)

10 hours, 14 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Agile CI/CD Git Salesforce
Apply Now
Flosum

Flosum

Flosum offers a comprehensive, 100% native platform designed for Salesforce that focuses on DevOps, data management, and security orchestration, ensuring secure data backup and streamlined compliance for enterprises.

Internet Software & Services
51-250
Founded 2013
View All Jobs 123

Description

  • Manage a portfolio of enterprise accounts across the post-sale lifecycle, including QBRs, renewals, and expansions.
  • Build multi-threaded relationships with economic buyers, executives, and internal champions.
  • Identify and drive upsell and cross-sell opportunities to achieve net revenue retention above 120%.
  • Partner with Customer Success Managers to improve adoption, time-to-value, account health, and gross revenue retention above 93%.
  • Lead executive business reviews and translate platform data into insights for C-suite stakeholders.
  • Forecast renewal and expansion revenue accurately in Salesforce monthly and quarterly.
  • Represent customer feedback, risks, and opportunities to Product and company leadership.
  • Navigate complex contract negotiations and procurement processes with legal and finance stakeholders.

Requirements

  • 6+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS role.
  • Proven success meeting or exceeding GRR, NRR, upsell, and renewal targets for enterprise accounts with $100K+ ACV.
  • Strong executive presence and experience engaging VP- and C-level stakeholders.
  • Experience managing complex, multi-stakeholder accounts with long sales cycles.
  • Excellent written and verbal communication skills with the ability to build trusted-advisor relationships.
  • Strong commercial acumen, including the ability to develop ROI narratives and business cases.
  • Experience with SaaS platforms, preferably within the Salesforce ecosystem.
  • Strong understanding of Salesforce administration, DevOps, or development lifecycle concepts.
  • Experience with Salesforce DevOps tools, release management, CI/CD, version control, or agile practices preferred.
  • Salesforce certifications, such as Administrator or Platform App Builder, preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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