Client Account Executive

3 hours, 53 minutes ago
Full-time
Mid Level
Customer and Technical Support
BizLibrary

BizLibrary

BizLibrary provides comprehensive online employee training and development solutions, featuring an extensive library of over 6,000 micro video lessons and courses designed to enhance learning retention and accessibility across various devices.

Diversified Consumer Services
51-250
Founded 1996

Description

  • Develop and execute strategies to improve gross and net retention.
  • Identify and mitigate at-risk accounts using customer health, adoption, and renewal data.
  • Monitor customer health scores, product adoption, and renewal risks.
  • Identify, qualify, and close upsell and cross-sell opportunities.
  • Manage the expansion pipeline through a formalized sales process.
  • Grow revenue within the existing book of business.
  • Build and maintain relationships with customer executives around strategic goals.
  • Maintain consistent executive communication to strengthen long-term partnerships.

Requirements

  • 3+ years of experience in account management, customer success, or sales.
  • Experience selling to HR decision-makers and navigating complex stakeholder environments.
  • Required experience selling SaaS or subscription-based products.
  • Strong CRM experience; Salesforce is preferred.
  • Experience analyzing customer success data.
  • Exceptional executive communication and influencing skills.

Benefits

  • Work from anywhere within the US for most roles.
  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Flexible PTO and 12 paid holidays.
  • 401(k) with 100% vesting and approximately 4% company match.
  • Company laptop and home office expense reimbursement.
  • Short- and long-term disability, life insurance, and FSA/HSA options.
  • Professional development, employee assistance program with mental health support, parental leave, and baby bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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