Account Manager

2 hours, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Celigo

Celigo

Celigo is a leading integration platform as a service (iPaaS) provider that enables businesses to integrate, automate, and optimize their processes. With a focus on SaaS applications, Celigo offers solutions to extend functionality, improve visibility,...

IT Services
51-250
Founded 2011
$80M raised

Description

  • Serve as the primary contact for assigned customer accounts.
  • Build long-term relationships and understand customer goals, challenges, and business needs.
  • Drive product adoption, engagement, satisfaction, and customer success.
  • Manage renewals and proactively address retention risks.
  • Identify and develop upsell and cross-sell opportunities.
  • Coordinate with Sales, Support, Product, and Professional Services teams to deliver customer solutions.
  • Track account health, usage, and performance metrics.
  • Conduct customer check-ins, business reviews, and success planning sessions.
  • Resolve customer issues and escalate when necessary.
  • Maintain accurate account data and activity in CRM systems.

Requirements

  • 3+ years of experience in account management, customer success, sales, or another client-facing role.
  • Experience managing a customer portfolio and building long-term relationships.
  • Experience collaborating cross-functionally to deliver customer solutions and outcomes.
  • Proven success supporting renewals, retention, and revenue growth.
  • B2B experience; SaaS or technology industry experience strongly preferred.
  • Familiarity with CRM and account management tools such as Salesforce or HubSpot.
  • Experience conducting customer meetings, business reviews, and value-focused conversations.
  • Strong relationship-building, communication, problem-solving, negotiation, and influencing skills.
  • Ability to handle difficult conversations professionally and adapt to a dynamic business environment.

Benefits

  • Base salary of $70,000–$100,000 per year, with potential variable incentives and additional compensation.
  • Remote-first culture built on trust, collaboration, and transparency.
  • Three weeks of vacation starting in the first year.
  • Wellness days, holidays, parental leave, and a generous benefits package.
  • Monthly technology stipend.
  • Learning, recognition, and career development opportunities.
  • Inclusive, high-growth work environment with supportive and collaborative colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager, Commercial

Apryse 251-1K Internet Software & Services

Apryse is hiring a Commercial Account Manager to expand its document-processing software business by managing and closing commercial software license opportunities and helping customers solve developer and document workflow challenges.

macOS Salesforce
3 hours, 7 minutes ago

Senior Investment Lead

Arbitrum Foundation 11-50 Internet Software & Services

The Arbitrum Foundation is seeking a Senior Investment Lead to expand relationships across the global capital markets community and strengthen Arbitrum’s institutional positioning and ecosystem growth.

Blockchain CRM Ethereum
3 hours, 7 minutes ago

Account Manager, Commercial

Apryse 251-1K Internet Software & Services

Apryse is hiring a remote Commercial Account Manager in the United States to expand software sales by managing and closing document-processing SDK opportunities with commercial customers.

CRM macOS Salesforce
3 hours, 7 minutes ago

Enterprise Account Manager, UKI

Apryse 251-1K Internet Software & Services

Apryse is seeking an Enterprise Account Manager to grow software revenue by expanding relationships and identifying new opportunities across strategic enterprise customer accounts.

macOS Salesforce
3 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers