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Technical Support Engineer (Blockchain & Backend Development)

2 weeks, 6 days ago
Thailand, United Arab Emirates, Taiwan, Hong Kong
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Blockchain HTTP Java Kubernetes Linux Microservices MongoDB MySQL Python Redis REST API Rust Spring Boot TCP/IP
Apply Now
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised
View All Jobs 298

Description

  • Provide advanced Tier 3 technical support with rapid issue identification, resolution, and escalation when needed.
  • Work with Tier 1 and Tier 2 support, DevOps, and backend developers to resolve code-level and system-level issues.
  • Design, develop, and maintain internal automation tools to reduce manual work and improve operational efficiency.
  • Build dashboards and monitoring solutions to track system performance and incident trends.
  • Collaborate with backend teams on Java and Spring Boot services to troubleshoot and improve APIs and microservices.
  • Document troubleshooting steps, root cause analyses, and best practices in the internal knowledge base.
  • Support incident management to help ensure 24/7 stability of Binance’s trading platform and related systems.
  • Continuously evaluate new technologies and best practices in backend, automation, and Web3 infrastructure.

Requirements

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field.
  • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • Proficiency in AI tools such as Claude Code for vibe coding and QA, including using AI agents to analyze logs, databases, and task management workflows.
  • Proficiency in Java, Python, or Rust; experience with Spring Boot and microservices is a plus.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
  • Familiarity with network protocols such as HTTP and TCP/IP, and RESTful API troubleshooting.
  • Knowledge of MySQL and performance tuning; experience with MongoDB or Redis is a plus.
  • Fluent in English and Mandarin to coordinate with global stakeholders.
  • Background in Java backend development, microservice troubleshooting, payment systems, fintech, Web3 infrastructure, or blockchain fundamentals is preferred.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on the business team’s work nature.
  • Opportunity to work with a global tech team supporting millions of users.
  • Clear growth paths toward full-stack expertise and career development.
  • Exposure to engineering, operations, and customer experience at the same time.
  • Access to continuous learning and opportunities to learn from top engineers in infrastructure, middleware, and backend systems.
  • Opportunity to work in a fast-paced, autonomous, results-driven environment.

Interested in this position?

Apply directly on the company website

Apply Now

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