Manager, Finance Operations

3 weeks, 1 day ago
Full-time
Senior
Operations
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Manage the hand-off from Deal Desk to Accounts Receivable and Provisioning, ensuring contracts are accurately reflected in NetSuite and flow into downstream records (billing, revenue recognition, and Certinia).
  • Act as primary escalation point for complex deals and resolve billing or booking discrepancies in partnership with Sales and Services.
  • Maintain individual contributor responsibilities and provide hands-on support and coverage during peak volumes or extenuating circumstances.
  • Drive the team toward successful period-end and quarter-end closes, including flexibility for extended hours and occasional Saturday work.
  • Coordinate, prepare, manipulate, and deliver ad hoc and recurring reporting requests for leadership.
  • Collaborate with Business Technology to optimize, test, and maintain integrations between Salesforce and NetSuite/order management systems.
  • Own and enforce the company Bookings Policy across SaaS, Professional Services, and Sampling lines of business, including monthly allocation analysis for accurate financial reporting.
  • Oversee the transition and ongoing management of the ARR data cube as the source of truth for product/customer bookings and retention metrics.
  • Manage a global team of nine (5 US-based + 4 offshore), set clear KPIs, communicate bookings results and policy updates to the CFO and senior leadership, and mentor team members for professional growth and offshore integration.

Requirements

  • 5-7+ years in Finance Operations or Revenue Operations, with at least 3 years of direct people management experience.
  • High proficiency in Salesforce (CPQ) and NetSuite.
  • Experience with Certinia (FinancialForce) and Tableau is a significant plus.
  • Advanced Excel skills and experience managing complex data structures such as ARR cubes.
  • Strong understanding of SaaS contracts, bookings, billing cycles, and the quote-to-cash process.
  • Proven ability to pivot between high-level strategy and deep-dive execution/data preparation and to prepare/manipulate data for reporting.
  • Track record of driving results through others while maintaining high standards and managing team performance.
  • Ability to manage burnout, provide empathetic coaching, and develop talent across onshore and offshore teams.
  • Ability to translate complex technical and financial data into clear, actionable narratives for executive stakeholders.
  • Willingness to work extended hours and occasional Saturdays during month-end and quarter-end cycles.

Benefits

  • Base salary range $100,836 - $151,254 per year (good-faith estimate; total compensation discussed during hiring).
  • Remote-friendly / full-time remote role.
  • Bazaarvoice recognized as a Great Place to Work in multiple countries, with a people-first culture focused on accountability and professional growth.
  • Transparent compensation approach and opportunity to discuss total compensation package with recruiter.
  • Commitment to diversity, inclusion, and equal employment opportunity across the company.

Interested in this position?

Apply directly on the company website

Apply Now

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