Lead Merchant Success Manager

3 hours, 45 minutes ago
Full-time
Lead
Sales and Business Development
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Manage a high-revenue portfolio of merchant accounts to drive growth and long-term retention.
  • Own premier account management strategy for enterprise-level merchants.
  • Source and close expansion opportunities within the existing merchant book of business.
  • Lead contractual negotiations and renewals to secure long-term partnerships.
  • Partner cross-functionally with internal leadership and stakeholders to improve the merchant experience.
  • Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies.
  • Conduct quarterly business reviews, including in-person meetings when possible, to strengthen merchant relationships.
  • Apply data and analytics to identify trends and recommend strategic actions.
  • Build scalable account processes and help innovate solutions with clients and internal teams.
  • Perform additional duties as needed.

Requirements

  • 8–10 years of experience in account management, sales, or merchant services in a related industry.
  • Ecommerce experience is highly preferred.
  • Proven experience leading business reviews with internal and external stakeholders.
  • Confidence presenting to C-suite executives.
  • Demonstrated ability to negotiate and close complex contractual partnership deals.
  • Strong consultative selling skills and the ability to build trusted executive-level client relationships.
  • Excellent conflict resolution and negotiation skills.
  • Advanced written and verbal communication skills.
  • Comfort working in a fast-paced, high-growth environment.
  • Advanced experience with Microsoft Office Suite.
  • Willingness to travel up to 15% of the time.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity and parental leave.
  • Paid holidays and a flexible time off program.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Competitive base salary range of $101,250 to $168,750.
  • Eligibility for a discretionary bonus plan.

Interested in this position?

Apply directly on the company website

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