Product Operations Manager

1 week, 4 days ago
Full-time
Senior
Product Management
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007

Description

  • Optimize product planning and reporting processes across incoming requests, evaluation, prioritization, and delivery.
  • Drive cross-functional alignment on goals, strategy, scope, timelines, outcomes, and stakeholder communications.
  • Facilitate quarterly planning meetings and support project and epic creation, work intake, and prioritization.
  • Standardize and improve product development workflows from discovery through delivery and iteration.
  • Optimize sprint rituals, roadmapping frameworks, and release cycles while removing process bottlenecks.
  • Coordinate cross-functional product launches with Product, Marketing, Sales, and Support.
  • Manage release calendars, internal enablement materials, and launch readiness reviews.
  • Compile key product metrics and support analytics tooling, dashboards, queries, and data accessibility.
  • Centralize customer feedback from support, sales, surveys, and other sources into actionable themes.
  • Own and improve the product and program management tooling stack, documentation, templates, and knowledge management practices.

Requirements

  • 5+ years of experience in Product Operations, Product Management, Program Management, Portfolio Management, or a related role at a technology company.
  • Experience building and improving R&D operating models for Product and Engineering teams.
  • Hands-on experience working across Product, Engineering, Design, and GTM teams.
  • Strong analytical skills with experience using product metrics, dashboards, and leadership reporting.
  • Proficiency with product and program tools such as Jira, GitLab, Aha, Productboard, and/or Confluence.
  • Experience with analytics platforms such as Pendo.
  • Experience coordinating product launches end-to-end, including readiness, enablement, and communication.
  • Excellent written and verbal communication skills, including presenting to senior stakeholders.
  • Highly organized, detail-oriented, and able to manage multiple workstreams at once.
  • Comfort operating in ambiguity and fast-paced environments; experience with Atlassian and Google product suites is a plus.

Benefits

  • Annual company bonus plan.
  • RSU grants for full-time employees.
  • Healthcare coverage for family, including dental and vision.
  • 401(k) plan.
  • ESPP program.
  • Flexible vacation policy.
  • Maternity and paternity leave.
  • MacBook Pro for work plus a generous workstation stipend.
  • Childcare bonus.
  • Fertility treatment and support.
  • Learning and development program.
  • Commuter benefits.
  • Culture that supports a healthy work-life balance.
  • Base salary range of $138,000 to $175,000.

Interested in this position?

Apply directly on the company website

Apply Now

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