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Customer Success Manager

2 months, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Java Salesforce
Apply Now
Azul

Azul

Azul Systems is a venture-backed company founded in 2002, specializing in providing high-performance Java solutions for enterprise workloads. Their products include Zing, a JVM optimized for x86 servers, and Zulu, a certified build of OpenJDK for vario...

Internet Software & Services
251-1K
Founded 2002
$82M raised
View All Jobs 11

Description

  • Own the post-sales customer relationship and serve as the primary liaison between customers and Azul.
  • Run onboarding sessions for new customers and provide welcome materials, training links, and resources.
  • Set customer expectations for migration, health checks, business reviews, and renewals during onboarding.
  • Schedule the first business review during onboarding and lead ongoing customer communications throughout the lifecycle.
  • Plan, coordinate, and execute welcome meetings, regular check-ins, and formal Azul Business Reviews with Account Executives, Sales Engineers, and the Renewal Sales Specialist.
  • Track customer support interactions, cases, and downloads to build risk profiles and maintain health scores in SFDC.
  • Maintain customer intelligence and internal data systems, including SFDC and Clari.
  • Escalate customer requests, questions, and issues to the appropriate internal teams in a timely manner.
  • Drive customer participation in security reviews and other Azul-sponsored meetings.
  • Work with sales and renewal teams to identify renewal risk, reduce churn, and uncover expansion opportunities.

Requirements

  • 7+ years of experience in Customer Success, Customer Support, or a Sales Engineer role.
  • Bachelor’s or Master’s degree in computer science or a related field.
  • Experience in a technical role, preferably in software or a complementary industry.
  • Experience engaging with prospects and customers in person, virtually, and by email.
  • Project management experience is a plus.
  • Strong understanding of Java/JVM, performance tuning, and application deployment models, preferred.
  • Familiarity with CRM tools such as Salesforce and Clari, and data-driven success metrics.
  • Excellent presentation, verbal, and written communication skills.

Benefits

  • Comprehensive compensation package with base salary, commission, and variable pay.
  • Medical and dental coverage.
  • 401(k) plan.
  • Wide range of paid time off options.
  • Equity program.
  • Remote-first work environment with work-life balance.
  • Referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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