RemoteLeaf Logo
Log in Sign up

Client Success / Customer Experience Lead (remote El Salvador/Colombia/Peru)

5 hours, 37 minutes ago
El Salvador, Peru, Colombia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
ClickUp HubSpot Monday.com
Apply Now
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 20

Description

  • Respond to client messages quickly and professionally across email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
  • Provide proactive updates before clients have to ask and clearly explain issues, ownership, next steps, and timing.
  • Own client issues through completion by capturing details, assigning or escalating internally, tracking progress, and closing the loop.
  • Ask clarifying questions, confirm property details and expectations, and ensure requests are fully understood and documented.
  • Follow up with operations and field leadership to move issues forward and confirm completion with notes, photos, or internal confirmation.
  • Identify recurring problems, patterns, and process gaps, then recommend solutions and escalation paths.
  • Maintain clean CRM/client records, create and update tasks, and track open issues, deadlines, and follow-up dates.
  • Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns.
  • Record Loom-style video updates, join client meetings, and use screen sharing to walk through updates and reports.
  • Support communication between English-speaking clients/managers and Spanish-speaking field team members.

Requirements

  • 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience.
  • 3+ years working directly with U.S.-based clients or U.S.-based companies.
  • 2+ years working remotely in a role requiring independent ownership and follow-up.
  • Fluent written and spoken English at a professional, client-facing level.
  • Fluent or highly advanced Spanish communication skills.
  • Experience managing 50+ client interactions, tickets, tasks, or follow-up items per week.
  • Experience tracking issues in a CRM, help desk, project management tool, spreadsheet, or similar system.
  • Ability to write clear client-facing updates with strong grammar, structure, and tone.
  • Comfort recording video updates on camera and joining virtual meetings.
  • Strong organization skills and a reliable personal system for tracking work.
  • Must be available during core U.S. business hours, especially mornings and early afternoons.
  • Experience in landscaping, construction, property management, home services, trades, facilities management, or similar service businesses is preferred.
  • Experience supporting commercial clients or property managers is preferred.
  • Experience with work orders, scheduling, estimates, invoicing, or job tracking is preferred.
  • Experience using Loom, CRMs, help desk systems, or project management software is preferred.

Benefits

  • Remote work from anywhere.
  • Compensation of 1,250 USD per month for the first 90 days, then 1,500 USD per month.
  • Bonus structure to be established after the 90-day onboarding period.
  • Potential bonus range of 8,000 USD every 12 months.
  • Opportunity to work in a leadership-level client experience role with ownership and visibility.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HOSTING

Customer Success Manager

HOSTING 251-1K IT Services

Hosting.com is hiring a Customer Success Manager to own and grow a portfolio of existing customer accounts, focusing on retention, expansion, and identifying infrastructure opportunities.

Australia Full-time Mid Level Customer Success Manager
5 hours, 22 minutes ago
Irth

Gestionnaire de comptes bilingue (FR/EN) - Bilingual Account Manager (New)

Irth 51-250 Diversified Telecommunication Services

Borealis is hiring a fully remote Account Manager to manage and grow an assigned client portfolio in close collaboration with Sales, Customer Success, Project, Technical, and Product teams.

Canada Full-time Mid Level Account Manager Customer Success Manager
$52k-$59k
CRM
5 hours, 52 minutes ago
Chainguard

Senior Customer Success Manager - Federal

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Customer Success Manager to serve as the post-sales point of contact for Federal customers, guiding onboarding, implementation, adoption, and renewal efforts while coordinating across internal teams to drive customer outcomes and time-to-value.

United States Full-time Senior Customer Success Manager
$160k-$160k
AWS Azure Cybersecurity DevSecOps GCP Linux
5 hours, 52 minutes ago
Chainguard

Staff Customer Success Manager, Majors (Financial Services)

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Majors Customer Success Manager to support a select portfolio of major financial services customers by driving post-sales outcomes, executive alignment, and long-term account health.

United States Full-time Senior Customer Success Manager
$200k-$200k
Cybersecurity DevSecOps
5 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers