Account Manager (Lysted)

3 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
Automatiq

Automatiq

Automatiq is a leading company in the ticket pricing and distribution industry, formed through the merger of Broker Genius and Seat Scouts. Founded in 2022, Automatiq's data-driven automation platform has facilitated over $6 billion in ticket sales and...

Internet Software & Services
51-250
Founded 2013

Description

  • Assist with client onboarding, including demos, migrations, and first-touch support.
  • Maintain and strengthen relationships with existing clients.
  • Communicate rates and billing processes to customers.
  • Audit and update CRM records for accuracy.
  • Identify accounts where the product is underutilized and flag opportunities.
  • Analyze customer satisfaction and revenue trends to assess product performance.
  • Work with Sales, Customer Support, and Account Management leadership to deliver a seamless customer experience.
  • Provide high-level customer support, document solutions, and de-escalate issues.
  • Track and communicate software feature requests and route issues to the right teams.
  • Upsell and cross-sell additional products to the client base.

Requirements

  • 2+ years of customer service or account management experience.
  • Excellent problem-solving skills.
  • Ability to take initiative and make decisions.
  • Excellent communication skills.
  • Ability to multitask and remain flexible to team needs.
  • Strong organizational skills and attention to detail.
  • Good follow-through and troubleshooting skills.
  • Ability to work independently and collaboratively without supervision.
  • Comfort with Google Docs, Drive, Sheets, Excel, Jira, email, dashboards, KPI tracking tools, and customer support ticketing systems.
  • Proficiency with Microsoft Excel.
  • Experience in the entertainment or ticketing industry is a plus.
  • Occasional travel to meet clients and attend trade shows is a plus.
  • Experience with HubSpot or another CRM is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager, Commercial

PandaDoc 251-1K Internet Software & Services

PandaDoc is hiring a Commercial Account Manager to grow revenue and build long-term partnerships with commercial customers of 201–500 employees through strategic account management and value-based selling.

CRM Salesforce
1 hour, 5 minutes ago

Group Director, Client Partnership - Media + Growth - Remote US (West Coast)

DEPT® 1K-5K Media

DEPT® is seeking a Group Director, Client Partnerships—Growth & Media to lead senior client relationships, build integrated growth systems, and drive commercial success for high-growth commerce, technology, and consumer AI clients.

1 hour, 20 minutes ago

Account Manager, Med Affairs

Real Chemistry 1K-5K Professional Services

Real Chemistry is hiring an Account Manager for its growing Scientific and Medical Affairs team to manage client relationships and deliver medical affairs and publication programs effectively, on time, and within budget.

1 hour, 35 minutes ago

Account Manager - North Carolina

Daniels Health 251-1K Professional Services

Daniels Health is seeking a remote Account Manager to manage and grow a healthcare client portfolio across North Carolina by improving retention, service delivery, account development, and customer outcomes.

Salesforce
1 hour, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers