Account Manager - North Carolina

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Daniels Health

Daniels Health

Medical Waste Disposal & Management | Daniels Health At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry. Making Healthcare Safer with clinically des...

Professional Services
251-1K
Founded 1986

Description

  • Develop and execute customer account strategies focused on retention, revenue growth, cost savings, and profitability.
  • Build trusted-advisor relationships by understanding customer needs and aligning them with Daniels Health solutions.
  • Maintain account blueprints covering contracts, service offerings, products, buying groups, and expiration dates.
  • Manage projects and resolve customer issues across operations, sales, logistics, finance, and other teams.
  • Provide ongoing education to clinical staff on safety, sustainability, efficiency, compliance, and company services.
  • Provide product expertise across the full Daniels Health service offering.
  • Capture, design, review, and update customer waste policies in alignment with strategic goals.
  • Conduct audits of contractual KPIs related to safety, sustainability, efficiency, compliance, and education.
  • Support product installations and new program implementations at customer sites.
  • Prepare and support strategic customer meetings and quarterly business reviews, including audits, data analysis, stakeholder feedback, recommendations, and process improvements.

Requirements

  • 5+ years of industry experience.
  • Strong relationship-building skills.
  • Hospital services or related service-industry experience preferred.
  • Excellent verbal and written communication skills.
  • Strong presentation skills and confidence in value-based selling.
  • Proficiency with Salesforce.com, Microsoft Office, and other computer-based tools.
  • Ability to travel to customers throughout the North Carolina territory.
  • Successful completion of post-offer background checks and drug testing.

Benefits

  • Remote work arrangement with customer travel throughout North Carolina.
  • Purpose-driven work focused on healthcare safety, infection control, and sustainability.
  • Equal employment opportunity and protection from discrimination and harassment.

Interested in this position?

Apply directly on the company website

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