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Senior Manager of Implementation

1 month, 2 weeks ago
United States, Canada
Full-time
Lead
Program Manager
Project and Program Management
Asana CRM HubSpot IoT JIRA Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 20

Description

  • Lead, coach, and develop a team of Implementation Managers while fostering a high-performance culture.
  • Set clear performance expectations and KPIs, and conduct regular 1:1s, performance reviews, and career development conversations.
  • Identify skill gaps and create individual development plans for team members.
  • Recruit and onboard new Implementation Managers as the team scales.
  • Own and continuously improve the end-to-end implementation playbook from statement of work through successful subscription conversion.
  • Build and iterate on scalable processes, templates, and tooling to improve consistency and efficiency.
  • Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores.
  • Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them.
  • Serve as an escalation point for complex customer situations and ensure a best-in-class customer experience.
  • Partner with Sales, Technical Support, Product, and Customer Success to support a unified customer journey and represent Implementation in cross-functional planning.

Requirements

  • 5+ years of experience in Implementation and Onboarding, including at least 2 years in a people management role.
  • Proven experience in a SaaS environment and a strong understanding of the SaaS customer lifecycle and subscription economics.
  • Demonstrated success building or scaling implementation or customer success teams.
  • Strong project management skills with the ability to manage multiple priorities across a distributed team.
  • Exceptional communication and interpersonal skills, with the ability to motivate a team, manage up, and build trust with customers.
  • Data-driven mindset with the ability to translate metrics into actionable strategy.
  • Familiarity with CRM systems and project management tools such as Salesforce, HubSpot, Jira, or Asana.
  • Experience in industrial tech, IoT, or condition monitoring industries is preferred.
  • Track record of improving trial-to-subscription conversion rates through process and team improvements.
  • Experience managing remote or distributed teams across multiple time zones.
  • Background in managing both the technical and commercial aspects of product implementations.

Benefits

  • Competitive compensation package including stock options.
  • Flexible work schedule.
  • Comprehensive benefits including retirement plan match.
  • Unlimited PTO.
  • Remote-first work environment.
  • Opportunity to make a real impact every day.
  • Work with a dynamic and growing team.
  • Distributed team across the United States and Ontario, Canada, with collaboration during core working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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