RemoteLeaf Logo
Log in Sign up

Senior Enterprise Customer Success Manager

24 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
ApartmentIQ

ApartmentIQ

ApartmentIQ provides data-driven solutions for property managers in the real estate industry.

View All Jobs 2

Description

  • Proactively manage a portfolio of enterprise key accounts and understand each customer’s business goals.
  • Build and maintain multi-threaded relationships with decision-makers and stakeholders across complex accounts.
  • Act as the primary coordinator across Customer Success, Sales, Support, and Product for assigned enterprise accounts.
  • Own renewals and work cross-functionally to minimize churn.
  • Develop tailored client success plans and lead regular business reviews, including QBRs and executive reviews.
  • Partner with customers on business strategy, product releases, and account growth opportunities.
  • Provide actionable insights and data analysis to customers.
  • Maintain deep product and technical fluency across ApartmentIQ’s full product suite and underlying data model.
  • Document client records, notes, and interactions accurately in the CRM.
  • Serve as a trusted advisor for executive stakeholders and a resource for escalations across the CS team.

Requirements

  • 8+ years of experience in a client-facing or account management role.
  • Experience managing VP- and C-suite-level stakeholders across complex, multi-threaded accounts.
  • Strong judgment and consultative problem-solving skills in ambiguous situations.
  • Willingness to work on contracting, troubleshooting, and property-level operational issues.
  • Experience in data platforms or complex, multi-product SaaS environments.
  • Multi-Family, PropTech, or Real Estate experience is a bonus.
  • Experience with Salesforce and Gainsight or a similar platform.
  • Ability to manage multiple high-priority issues with urgency.
  • Bachelor’s degree or higher.
  • Detail-oriented, dependable, proactive, and collaborative.

Benefits

  • Remote-first work from most of the U.S.
  • Competitive salary.
  • Flexible vacation policy.
  • Paid parental leave.
  • Medical, dental, and vision insurance for you and your family.
  • 100% company-paid short-term disability, long-term disability, and basic life insurance.
  • Supplemental insurance, including pet coverage.
  • 401(k) program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Novara Puntocom

Senior Client Success Manager

Novara Puntocom 1-10 Internet Software & Services

Novara is seeking a Senior Client Success Manager to lead strategic enterprise customer relationships for its safety and operational risk management software and drive retention, growth, and value realization.

United States Full-time Senior Customer Success Manager
$75k-$85k
CRM Salesforce
9 minutes ago
Anaplan

Customer Success Business Partner (EPM / Enterprise Planning)

Anaplan 1K-5K Internet Software & Services

Anaplan is seeking a Customer Success Business Partner in Singapore to advise enterprise customers on maximizing value from its AI-infused planning platform and driving business outcomes.

Singapore Full-time Lead Customer Success Manager
9 minutes ago
Garner Health

Strategic Accounts VP (Platinum)

Garner Health Specialized Consumer Services

Garner Health is hiring a Strategic Accounts VP to retain and grow jumbo employer clients by shaping plan strategy, strengthening client relationships, and improving business and healthcare outcomes.

United States Full-time Lead Customer Success Manager
$325k-$395k
9 minutes ago
T

Customer Success Manager (Enterprise)

Talentpluto, Inc. 1-10 Recruiting

A well-funded AI sales software company is hiring its first post-sales customer success hire in the United States to own enterprise customer success and shape the function from the ground up.

United States Full-time Mid Level Customer Success Manager
$110k-$145k
9 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers