Senior Enterprise Customer Success Manager

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
ApartmentIQ

ApartmentIQ

ApartmentIQ provides data-driven solutions for property managers in the real estate industry.

Description

  • Proactively manage a portfolio of enterprise key accounts and understand each customer’s business goals.
  • Build and maintain multi-threaded relationships with decision-makers and stakeholders across complex accounts.
  • Act as the primary coordinator across Customer Success, Sales, Support, and Product for assigned enterprise accounts.
  • Own renewals and work cross-functionally to minimize churn.
  • Develop tailored client success plans and lead regular business reviews, including QBRs and executive reviews.
  • Partner with customers on business strategy, product releases, and account growth opportunities.
  • Provide actionable insights and data analysis to customers.
  • Maintain deep product and technical fluency across ApartmentIQ’s full product suite and underlying data model.
  • Document client records, notes, and interactions accurately in the CRM.
  • Serve as a trusted advisor for executive stakeholders and a resource for escalations across the CS team.

Requirements

  • 8+ years of experience in a client-facing or account management role.
  • Experience managing VP- and C-suite-level stakeholders across complex, multi-threaded accounts.
  • Strong judgment and consultative problem-solving skills in ambiguous situations.
  • Willingness to work on contracting, troubleshooting, and property-level operational issues.
  • Experience in data platforms or complex, multi-product SaaS environments.
  • Multi-Family, PropTech, or Real Estate experience is a bonus.
  • Experience with Salesforce and Gainsight or a similar platform.
  • Ability to manage multiple high-priority issues with urgency.
  • Bachelor’s degree or higher.
  • Detail-oriented, dependable, proactive, and collaborative.

Benefits

  • Remote-first work from most of the U.S.
  • Competitive salary.
  • Flexible vacation policy.
  • Paid parental leave.
  • Medical, dental, and vision insurance for you and your family.
  • 100% company-paid short-term disability, long-term disability, and basic life insurance.
  • Supplemental insurance, including pet coverage.
  • 401(k) program.

Interested in this position?

Apply directly on the company website

Apply Now

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