Provider Success Manager - Birmingham, Alabama

3 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised

Description

  • Own provider relationships as the primary contact for primary care partners.
  • Support provider recruitment, onboarding, training, and in-office workflow implementation as a product subject-matter expert.
  • Develop engagement plans that improve platform adoption, provider outcomes, and long-term retention.
  • Analyze provider performance metrics to identify trends, risks, and opportunities, then drive improvement initiatives.
  • Implement Counterpart Assistant best practices across diverse primary care practices.
  • Present and demonstrate Counterpart Assistant to clinicians and practice staff.
  • Collaborate with sales, product, and operations teams to improve offerings based on provider feedback and market trends.

Requirements

  • 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Demonstrated success driving provider adoption and retention.
  • Ability to build relationships with clinicians and staff and lead operational change.
  • Experience translating operational data into performance metrics and scorecards.
  • Deep understanding of primary care or ambulatory care workflows and clinical process improvement.
  • Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills and ability to prioritize initiatives and deliver measurable outcomes.
  • Willingness to travel up to 75% of the time and reside in the Birmingham, Alabama area.
  • Understanding of value-based care, population health, quality improvement, Medicare insurance, wellness visits, coding, Stars, and HEDIS preferred.

Benefits

  • Base salary range of $107,700–$140,000 USD.
  • Equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
  • Medical, dental, and vision coverage.
  • Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first culture with office setup reimbursement and monthly cell phone and internet stipends.
  • Professional development funding, learning programs, mentorship, and performance feedback.
  • Employee Stock Purchase Plan with discounted equity opportunities.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - US (South West)

Dexory 11-50 IT Services

Dexory is hiring a fluent Spanish-speaking Customer Success Manager to help warehouse and logistics clients across North America onboard, adopt, and achieve measurable business outcomes with the DexoryView platform.

49 minutes ago

Customer Success Manager

Dexory 11-50 IT Services

Customer Success Manager at Dexory, supporting global logistics and retail customers using the DexoryView warehouse automation platform to achieve measurable operational outcomes, adoption, retention, and account growth.

49 minutes ago

Senior Customer Success Manager - Public Sector

Nintex 251-1K Internet Software & Services

Nintex is seeking a Senior Customer Success Manager to manage complex SaaS customer portfolios and drive adoption, value realization, retention, renewals, and expansion through data-driven success strategies.

Salesforce
49 minutes ago

Senior Customer Success Manager - East

Tines 51-250 Construction & Engineering

Tines is seeking a remote Senior Customer Success Manager based in EST to drive strategic success, adoption, expansion, and renewal across enterprise customer accounts.

Cybersecurity
1 hour, 4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers