Senior Customer Success Manager

7 hours, 47 minutes ago
Full-time
Senior
Customer and Technical Support
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised

Description

  • Manage a portfolio of customer relationships across industries.
  • Align customer engagement strategies with cybersecurity and risk management objectives.
  • Advise customers on the SecurityScorecard platform and cybersecurity risk domains.
  • Drive account retention, expansion, forecasting, and collaboration with Sales teams.
  • Own renewal quote-to-cash processes with minimal Sales involvement.
  • Increase customer value through platform adoption, new use cases, and expanded engagement.
  • Build relationships with stakeholders from daily users through C-suite executives.
  • Represent customer feedback in product and service delivery discussions.
  • Travel approximately 35–40%, including twice-yearly visits to accounts exceeding $100K ARR.

Requirements

  • Bachelor’s degree.
  • 5–7 years of experience in account management, customer success, technical account management, or a similar customer-facing role.
  • Understanding of cybersecurity or third-party risk management practices.
  • Technical aptitude to translate platform capabilities into customer business value.
  • Experience owning renewals and quote-to-cash processes with minimal Sales involvement.
  • Strong written and verbal communication skills and meticulous organizational abilities.
  • Experience developing relationships with executive customer stakeholders (preferred).
  • Cyber insurance experience (preferred).
  • Experience leading strategic account planning, QBRs, and upsell or cross-sell initiatives (preferred).
  • Demonstrated ability to grow ARR through consultative account management (preferred).

Benefits

  • Estimated total compensation of $160,000–$200,000, including base salary and bonus.
  • Eligibility for annual performance-based incentive compensation and equity.
  • Competitive salary and stock options, varying by country.
  • Health benefits and unlimited PTO.
  • Parental leave and tuition reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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