Customer Success Manager

8 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Commvault - English - United States

Commvault - English - United States

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight. With a focus on data management, Commvault offers a comprehensive portfol...

IT Services
1K-5K
Founded 1996

Description

  • Drive customer onboarding, adoption, and expansion using Gainsight and other communication technologies.
  • Design and execute customer messaging campaigns and email sequences with Gainsight and Marketo.
  • Improve email sequences and customer experiences through ongoing feedback and analysis.
  • Execute Customer Journey Map touchpoints and complete required customer feedback loops.
  • Develop digital engagement initiatives that enable personalization at scale.
  • Identify and mitigate customer risks through direct interactions, CSAT feedback, and internal communications.
  • Conduct recurring customer feedback sessions to identify risks and expansion opportunities.
  • Analyze subscription consumption and business data to proactively identify expansion opportunities.
  • Escalate inaccurate customer data or unresponsive customers to internal teams.
  • Meet Time to Onboard, Time to Adopt, and Time to Value SLAs for the assigned customer segment.

Requirements

  • At least 2 years of experience in account management or a customer-facing engagement and outcomes role.
  • Experience with Customer Success methodologies, including expansion and renewal cycles.
  • Strong focus on customer experience and improving end-to-end customer outcomes.
  • Familiarity with digital customer engagement platforms such as Gainsight and email campaign development.
  • Ability to work independently through ambiguity in a fast-paced, evolving SaaS environment.
  • Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service.
  • Ability to complete technical enablement training while managing a high volume of customer interactions.
  • Experience with Gainsight and Journey Orchestrator is preferred.
  • Technical certifications, a college degree, or equivalent experience in data management, cloud services, or SaaS.

Benefits

  • Base salary range of $72,250–$126,500 USD.
  • Continuous professional development and product training.
  • Career growth and advancement opportunities.
  • Inclusive company culture.
  • Comprehensive global benefits package.
  • Remote role.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Senior Customer Success Manager to manage strategic cybersecurity customers, helping them improve risk management, adopt the platform, and achieve long-term value while supporting retention and revenue growth.

Cybersecurity
7 hours, 47 minutes ago

Provider Success Manager - Birmingham, Alabama

Clover Health 251-1K Insurance

Counterpart Health is seeking a Birmingham, Alabama–based Provider Success Manager to manage primary care partnerships and drive adoption, effective implementation, and ongoing success of Counterpart Assistant in value-based care.

8 hours, 2 minutes ago

Director of Customer Success

AvidXchange 1K-5K Internet Software & Services

AvidXchange is seeking a Director of Customer Success to lead its Customer Success organization for AP automation and payment solutions, improving retention, adoption, satisfaction, value realization, and growth through scalable programs and operational excellence.

CRM HubSpot Salesforce
8 hours, 17 minutes ago

Client Success Manager

Bazaarvoice 251-1K Internet Software & Services

Bazaarvoice is hiring an enterprise client success professional to manage named accounts, demonstrate measurable program value, improve retention, and support growth across its SaaS and e-commerce platform.

Agile
8 hours, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers