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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

1 day, 13 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cybersecurity JIRA Salesforce SIEM SOC Splunk
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Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
201-500
Founded 2013
$96M raised
View All Jobs 7

Description

  • Own the customer adoption lifecycle from onboarding through full production maturity.
  • Serve as an Anomali Platform power user and provide technical guidance to drive successful adoption.
  • Lead QBRs and EBRs with analyst, director, and CISO stakeholders, translating platform usage into security outcomes and business value.
  • Monitor usage, track account metrics, create custom dashboards, and recommend best practices.
  • Proactively identify, troubleshoot, and resolve customer technical issues and requests.
  • Identify renewal and expansion risks through usage data and stakeholder relationships and surface them to CSM and account executive partners.
  • Manage customer expectations while acting as their internal advocate and champion.
  • Coordinate with Onboarding Engineering, Technical Support, Engineering, Product Management, and Sales to resolve issues and improve the customer experience.
  • Communicate customer feature requests, emerging needs, and improvement opportunities to internal teams.
  • Build customer advocacy and reference accounts while demonstrating ROI and value.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may substitute for a degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or technology.
  • Experience presenting to and building trust with Director, VP, and CISO-level security leaders, including leading QBRs or EBRs.
  • Significant experience supporting enterprise accounts in security operations and threat intelligence.
  • Knowledge of cybersecurity technologies and architectures, including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.
  • Expertise with at least one SIEM product, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong understanding of networking, operating systems, and log telemetry including network and identity data.
  • Experience managing multiple stakeholders and projects and influencing senior executives.
  • Strong technical problem-solving, communication, presentation, and interpersonal skills.
  • Experience using Gainsight, Salesforce, and Jira; willingness to travel up to 25%.
  • Must be authorized to work in the U.S. without current or future visa sponsorship; role is remote in the U.S., with hybrid work available for Bay Area candidates.

Benefits

  • Annual base salary range of $150,000–$180,000 USD.
  • Eligible for company benefits.
  • Potential eligibility for bonus and/or equity.

Interested in this position?

Apply directly on the company website

Apply Now

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