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Technical Account Manager

1 month, 3 weeks ago
Germany
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Terraform
Apply Now
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised
View All Jobs 23

Description

  • Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
  • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
  • Deliver regular technical health checks, roadmap sessions, and executive business reviews.
  • Act as a liaison between customers and internal Megaport teams including product, support, sales, and engineering.
  • Monitor account health and usage to identify growth and retention opportunities.
  • Provide enhanced support during incident response, including prioritisation and escalations with internal teams and third-party/cloud providers.
  • Develop technical consulting and advisory engagements, including regular network performance reviews.
  • Identify and engage with high-potential System Integrators, Value-Added Resellers, and aligned MSPs in your region.
  • Develop enablement plans for partner sales, pre-sales, and solution architects.
  • Create and deliver partner-facing technical content, playbooks, and workshops.
  • Collaborate with partners on co-selling opportunities and keep them updated on Megaport offerings.
  • Establish and track KPIs to measure partner engagement success.
  • Contribute to the evolution of the Premium Support offering and TAM delivery model globally.

Requirements

  • 5+ years of experience in a customer-facing technical role such as TAM, Solutions Architect, or Pre/Post Sales Engineer.
  • Experience designing or deploying cloud/virtualisation networking solutions in enterprise customer environments.
  • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
  • Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
  • Previous experience supporting System Integrators, VARs, vendors, or indirect partner ecosystems is highly desired.
  • Strong presentation skills and experience delivering product demonstrations.
  • Ability to lead conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
  • Excellent project coordination, prioritisation, and stakeholder management skills.
  • Familiarity with Level 1-3 support desk processes and managed service environments.
  • Hands-on experience with infrastructure as code practices, Terraform, and API integrations is a plus.
  • Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

Benefits

  • Flexible remote-first working environment with coworking options.
  • 4 weeks of paid annual leave, plus parental leave, birthday leave, and a purchased annual leave program.
  • Wellness allowance and employee wellbeing initiatives.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, modern workspaces when working onsite.
  • Motivated, inclusive team with industry experts and fresh talent.
  • Recognition programs including Legend and Kudos awards.

Interested in this position?

Apply directly on the company website

Apply Now

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