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Technical Account Manager

12 hours, 59 minutes ago
Germany
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cybersecurity Terraform
Apply Now
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
201-500
Founded 2013
$26M raised
View All Jobs 20

Description

  • Serve as the primary technical advocate and point of contact for strategic enterprise customers using Premium Support.
  • Guide customers through complex deployments, performance optimization, and evolving network architectures.
  • Coordinate incident response, prioritization, escalations, and third-party or cloud-provider engagement.
  • Conduct technical health checks, network performance reviews, roadmap sessions, and executive business reviews.
  • Act as liaison between customers and Megaport product, support, sales, and engineering teams.
  • Monitor account health and usage to identify retention and growth opportunities.
  • Help evolve Megaport’s global Premium Support offering and TAM delivery model.
  • Identify and engage high-potential system integrators, VARs, MSPs, and ecosystem vendors.
  • Develop partner enablement plans, technical content, playbooks, and workshops.
  • Support partner co-selling, advise on network and multicloud designs, and track partner-engagement KPIs.

Requirements

  • 5+ years of experience in a customer-facing technical role, such as TAM, Solutions Architect, or pre/post-sales engineer.
  • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
  • Experience designing or deploying cloud or virtualized networking solutions in enterprise environments.
  • Deep knowledge of Layer 2 and Layer 3 architectures, carrier networks, and interconnection strategies.
  • Ability to lead discussions ranging from executive briefings to technical deep dives with engineering, sales, and operations stakeholders.
  • Strong presentation skills and experience delivering product demonstrations.
  • Excellent project coordination, prioritization, and stakeholder-management skills.
  • Familiarity with Level 1–3 support-desk processes and managed-service environments.
  • Experience working with or supporting system integrators, VARs, vendors, and indirect partner ecosystems (preferred).
  • Hands-on experience with infrastructure as code, Terraform, and API integrations (preferred).

Benefits

  • Remote-first flexible working environment with coworking options.
  • Four weeks of paid annual leave, parental leave, birthday leave, and a purchased leave program.
  • Wellness allowance and employee wellbeing initiatives.
  • Study and training allowance plus five days of paid study leave.
  • Access to modern workspaces when not working remotely.
  • Recognition through Legend and Kudos award programs.

Interested in this position?

Apply directly on the company website

Apply Now

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