Solution Expert

4 hours, 15 minutes ago
Full-time
Mid Level
Project and Program Management
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Manage a portfolio of 10 enterprise customers and up to 30 concurrent active projects.
  • Advise strategic customers on complex use cases, platform architecture, and scalable solutions.
  • Lead integrations involving APIs, SSO, flat files, and third-party tools, including troubleshooting.
  • Conduct platform and solution audits and deliver high-level recommendations to improve business impact.
  • Partner with Sales, Product, Customer Success, and external partners to address customer needs.
  • Provide functional and technical expertise to Customer Success partners and clients.
  • Deliver professional services from the Professional Services catalogue to existing customers.
  • Develop repeatable processes to improve project quality and delivery.
  • Contribute best practices and lessons learned to the knowledge base.
  • Onboard and support new Solution Experts.

Requirements

  • 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2/3 Support Agent, Technical Consultant, or Technical Account Manager.
  • Experience deploying SaaS products, ideally HR-related solutions.
  • Project management experience.
  • Understanding of APIs, SSO configuration, integrations, and troubleshooting.
  • Ability to communicate with both highly technical and non-technical stakeholders.
  • Client-first, solution-oriented approach.
  • Strong organizational, analytical, and prioritization skills across multiple customer implementations.
  • Full professional proficiency in French, English, and German.
  • Enthusiasm for 360Learning's working environment and culture.

Benefits

  • Compensation package including base salary, variable pay, and equity.
  • Work-from-home perks and fully remote work from anywhere in Germany.
  • Flexible working hours.
  • One month of parental leave for the second parent.
  • Employee resource groups focused on mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
  • Corporate social responsibility initiatives and charter.

Interested in this position?

Apply directly on the company website

Apply Now

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