RemoteLeaf Logo
Log in Sign up

Technical Account Manager

2 months, 4 weeks ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Agile Cybersecurity Linux Network Security Unix
Apply Now
FireMon.com

FireMon.com

FireMon.com specializes in enterprise security management by providing a proactive Security Intelligence Platform that helps organizations identify and mitigate network security risks, optimize firewall policies, and automate compliance processes in re...

Professional Services
251-1K
Founded 2004
$40M raised
View All Jobs 9

Description

  • Manage relationships with assigned customers and drive adoption, retention, and satisfaction.
  • Serve as the technical advocate for customers across support, services, training, and product development.
  • Prioritize and communicate customer technical issues to Support and other internal teams.
  • Provide status updates on open tickets, services projects, release schedules, issue trends, and upgrade recommendations.
  • Guide customers through early access and beta programs.
  • Lead customer programs and coordinate cross-functional efforts with Support, R&D, Product Management, and Sales.
  • Provide hands-on technical support for system health checks, troubleshooting, monitoring, upgrades, and user/device management.
  • Document best practices for developing and deploying FireMon solutions in customer environments.
  • Identify alternate technical solutions to customer business problems and act as a technical resource for best-practice questions.
  • Maintain and expand technical certifications and product knowledge over time.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in technical project management, technical account management, professional services, or a similar customer-facing technical role.
  • 3+ years of experience managing or architecting complex network infrastructures.
  • Experience with router/switch-based and software-defined virtual network architecture, design, implementation, troubleshooting, and ongoing support.
  • Experience with client-server applications, Unix/Linux system administration, or software development.
  • Experience with debugging, troubleshooting, software upgrades, and applying security patches.
  • At least one active technical certification, such as CCNA or equivalent.
  • Willingness to pursue additional technical certifications annually.
  • Understanding of modern software development methodologies and infrastructure design and architecture best practices.
  • Strong customer-facing communication, relationship-building, analytical, problem-solving, and organizational skills.
  • Ability to engage stakeholders from technical teams through senior IT leadership, including CISO, CIO, and CTO levels.
  • Italian language skills are strongly preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Clariti

Forward Deployed Engineer

Clariti 51-250 Internet Software & Services

Clariti is hiring its first Forward Deployed Engineer to lead customer implementations for government software that modernizes permitting and community development.

Canada Senior Implementation Engineer Technical Account Manager
$85k-$114k
LLM OpenID Connect Python REST API SAML SQL TypeScript
11 hours ago
Synack

Technical Account Manager, Federal (Penetration Testing)

Synack 51-250 Professional Services

Synack is hiring a Technical Account Manager to manage penetration test onboarding and execution for its PTaaS platform supporting Global 2000 customers and U.S. agencies.

United States Full-time Senior Technical Account Manager
$120k-$140k
Cybersecurity Penetration Testing
11 hours, 45 minutes ago
Extreme Networks

Premier Success Manager

Extreme Networks 1K-5K IT Services

Extreme Networks is hiring a remote Premier Success Manager in Brazil, Mexico, or Colombia to serve as the primary customer advocate for strategic accounts and drive customer success across the lifecycle.

Mexico Colombia Brazil Full-time Lead Customer Success Manager Technical Account Manager
CRM Machine Learning Salesforce
11 hours, 45 minutes ago
Resilient Co

Delivery Technical Manager (DTM)

Resilient Co 11-50 Professional Services

El DTM en Delivery lidera técnicamente la implementación de productos en clientes, acompañando el proceso desde el diseño de la arquitectura hasta la puesta en producción.

Argentina Full-time Senior Implementation Consultant Technical Account Manager
AWS Azure Linux Nginx PostgreSQL Postman REST API SOAP SQL SQL Server Windows Server
12 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers