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Inbound Pro Success Representative

2 months, 3 weeks ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Angi

Angi

Angi, formerly known as Angie's List, is a comprehensive platform connecting homeowners with vetted professionals for a wide range of home services. From handyperson and landscaping to plumbing, electrical, remodeling, and roofing, Angi offers fair pri...

Professional Services
1K-5K
Founded 1995
View All Jobs 95

Description

  • Manage a high volume of inbound calls from Pros looking to cancel or reduce advertising spend.
  • Actively listen to identify the root cause of customer frustration and assess why advertising is not working.
  • Negotiate, address objections, and re-sell the platform to secure renewals or re-closures.
  • Collaborate with Account Management and Support teams to resolve technical or billing issues.
  • Accurately record save reasons, outcomes, and customer lifecycle data in the CRM.
  • Use coaching and feedback to continuously improve retention and re-selling techniques.
  • Communicate platform value and digital advertising performance to non-technical users.

Requirements

  • 1-3 years of relevant experience, ideally in high-volume sales or revenue retention with responsibility for protecting a book of business.
  • Experience navigating and maintaining data integrity in a CRM such as Salesforce.
  • Comfort using cloud-based telephony systems in a high-volume, fast-paced inbound environment.
  • Ability to learn and explain digital advertising metrics and platform tools to non-technical users.
  • Strong strategic communication skills and the ability to think on your feet under pressure.
  • Ability to de-escalate frustrated customers with a calm, tactful, and professional demeanor.
  • Goal-oriented mindset with a focus on meeting and exceeding save rate and monthly retention targets.
  • High coachability and the ability to apply feedback quickly to improve the next call.

Benefits

  • Base salary of $45,000 with performance-based commission.
  • On-target annual earnings of $75,000, with top 10% earning $90,000+.
  • Full medical, dental, and vision coverage.
  • Company equity program.
  • 401(k) retirement plan with company match.
  • Generous PTO, including sick time, personal time, vacation, volunteer time, and paid holidays.
  • 40-hour workweek, Monday through Friday, supporting work/life balance.
  • Technical equipment, including a laptop, provided.

Interested in this position?

Apply directly on the company website

Apply Now

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