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Customer Success Engineer

1 hour, 34 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Android C# GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift
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Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 13

Description

  • Act as a technical consultant for a variety of customers by delivering ad hoc services tailored to their needs.
  • Scope, shape, and present technical workshops to drive adoption of Algolia’s platform.
  • Advise customers on best practices for search implementation and optimization.
  • Partner with Customer Success Managers to support long-term customer health and delivery of a strong support experience.
  • Collaborate across the organization and escalate issues as needed to confirm solutions or options.
  • Work with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
  • Develop, maintain, and present regular case status reports to customers.
  • Proactively identify technical risks and bottlenecks and work with customers to resolve them.
  • Provide guidance on optimizing customer environments.
  • Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

  • Functional knowledge of at least one programming language, such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Experience with REST APIs, database management, and web development technologies.
  • Experience delivering technical workshops, including training, knowledge transfer, implementation, or code review sessions.
  • Strong ability to explain complex technical concepts to a broad audience.
  • Ability to communicate technical issues clearly to both technical and non-technical audiences via phone and email.
  • Strong time management, task prioritization, and urgency assessment skills.
  • Willingness and ability to travel to customer locations when required.
  • Familiarity with iOS and Android platforms is a plus.
  • Experience supporting open-source projects and GitHub communities is a plus.
  • Experience with Shopify, Magento, or Salesforce is a plus.

Benefits

  • Remote work option within the specified country for remote-listed roles.
  • Flexible workplace model with hybrid-remote or in-office options depending on the role and location.
  • Annual total cash compensation range of $111,000 to $130,000 USD.
  • Total rewards approach that may include base salary and commission.
  • Opportunity to work in a high-trust environment with autonomy over where and when you work.

Interested in this position?

Apply directly on the company website

Apply Now

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