RemoteLeaf Logo
Log in Sign up

Customer Success Engineer

3 weeks, 3 days ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Android C# GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 16

Description

  • Act as a technical consultant for a variety of customers by delivering ad hoc services tailored to their needs.
  • Scope, shape, and present technical workshops to drive adoption of Algolia’s platform.
  • Advise customers on best practices for search implementation and optimization.
  • Partner with Customer Success Managers to support long-term customer health and delivery of a strong support experience.
  • Collaborate across the organization and escalate issues as needed to confirm solutions or options.
  • Work with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
  • Develop, maintain, and present regular case status reports to customers.
  • Proactively identify technical risks and bottlenecks and work with customers to resolve them.
  • Provide guidance on optimizing customer environments.
  • Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

  • Functional knowledge of at least one programming language, such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Experience with REST APIs, database management, and web development technologies.
  • Experience delivering technical workshops, including training, knowledge transfer, implementation, or code review sessions.
  • Strong ability to explain complex technical concepts to a broad audience.
  • Ability to communicate technical issues clearly to both technical and non-technical audiences via phone and email.
  • Strong time management, task prioritization, and urgency assessment skills.
  • Willingness and ability to travel to customer locations when required.
  • Familiarity with iOS and Android platforms is a plus.
  • Experience supporting open-source projects and GitHub communities is a plus.
  • Experience with Shopify, Magento, or Salesforce is a plus.

Benefits

  • Remote work option within the specified country for remote-listed roles.
  • Flexible workplace model with hybrid-remote or in-office options depending on the role and location.
  • Annual total cash compensation range of $111,000 to $130,000 USD.
  • Total rewards approach that may include base salary and commission.
  • Opportunity to work in a high-trust environment with autonomy over where and when you work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Quince

Customer Experience Specialist

Quince 51-250 Textiles, Apparel & Luxury Goods

Quince is hiring a Customer Experience Specialist to support customers across chat, email, phone, and social channels while helping deliver a high-quality, transparent retail experience.

United States Full-time Junior Customer Success
$48k-$48k
1 hour, 14 minutes ago
Natera

Patient Success Specialist

Natera 1K-5K Pharmaceuticals

Natera is hiring a Patient Success Specialist to manage patient eligibility, claim-related issues, and escalations while supporting internal teams and maintaining compliance in a fast-paced healthcare environment.

United States Full-time Junior Customer Success
$42k-$42k
HIPAA Salesforce
1 hour, 52 minutes ago
Inter

CUSTOMER SUCCESS ANALYST JUNIOR (Insights)

Inter 51-250 Banks

Inter is hiring a Customer Success analytics role focused on turning critical customer data into insights that improve the experience of Brazil’s largest digital bank.

Brazil Full-time Junior Customer Success Data Analyst
Power BI Python R Salesforce SQL Tableau
5 hours, 7 minutes ago
Fortanix

Customer Success Engineer (UAE)

Fortanix 251-1K IT Services

Fortanix is seeking a Customer Success Engineer to deploy, implement, upgrade, and optimize its data-centric cybersecurity platform for customers in hybrid multicloud environments.

United Arab Emirates Full-time Senior Customer Success
Cybersecurity Encryption
8 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers