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Customer Success & Delivery Manager Senior

1 month, 2 weeks ago
Argentina
Full-time
Senior
Customer Success
Customer and Technical Support
CRM Cybersecurity ERP Machine Learning
Apply Now
Resilient Co

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services
11-50
Founded 2020
View All Jobs 11

Description

  • Manage end-to-end implementation projects for strategic client accounts.
  • Coordinate with multidisciplinary teams to ensure scope, timelines, and quality standards are met.
  • Work with the Delivery Technical Manager on the technical execution of each project.
  • Manage contractual scope by interpreting and defending contract boundaries with clients and internal teams.
  • Establish and execute effective communication plans for each project.
  • Prepare status reports, manage change requests, and communicate impacts on schedule and budget.
  • Obtain client acceptance according to contractual terms.
  • Lead final project reviews and identify process, documentation, and training improvements.
  • Serve as the strategic client reference after go-live and build trusted relationships with key stakeholders.
  • Develop and maintain account success plans aligned to customer goals, adoption milestones, and product value.
  • Drive product adoption by connecting product capabilities to the client’s business objectives.
  • Monitor account health proactively and intervene before issues escalate.
  • Conduct periodic client reviews to assess value delivered, account status, and next steps.
  • Act as the voice of the customer internally by sharing feedback with Product, Support, and Commercial teams.
  • Identify upsell and cross-sell opportunities and escalate them to the sales team.
  • Participate in renewal planning by providing delivery and relationship context.

Requirements

  • University degree in technology, business, or a related field, or equivalent demonstrable experience.
  • Minimum 5 years of experience managing projects with enterprise or strategic accounts.
  • Experience implementing enterprise software or SaaS solutions, such as ERP, CRM, or financial platforms.
  • Proven track record managing high-profile client relationships and commercial tension situations.
  • Knowledge or experience in cybersecurity is a plus.
  • English and/or Portuguese are a plus.
  • Proactivity and autonomy.
  • Strong customer orientation and ability to build trust with senior stakeholders.
  • Clear communication and the ability to set and maintain scope boundaries with clients.
  • Judgment to prioritize and escalate in high-pressure and ambiguous environments.

Benefits

  • Opportunity to join a growing Delivery, CX & Services area with direct visibility to the business.
  • Work at a company with an entrepreneurial culture in the LATAM cybersecurity market.
  • Real opportunity to shape how the company manages its most strategic accounts.
  • An environment that supports learning and values people who propose and execute.

Interested in this position?

Apply directly on the company website

Apply Now

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