RemoteLeaf Logo
Log in Sign up

Customer Success & Delivery Manager Senior

2 months ago
Argentina
Full-time
Senior
Customer Success
Customer and Technical Support
CRM Cybersecurity ERP Machine Learning
Apply Now
Resilient Co

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services
11-50
Founded 2020
View All Jobs 11

Description

  • Manage end-to-end implementation projects for strategic client accounts.
  • Coordinate with multidisciplinary teams to ensure scope, timelines, and quality standards are met.
  • Work with the Delivery Technical Manager on the technical execution of each project.
  • Manage contractual scope by interpreting and defending contract boundaries with clients and internal teams.
  • Establish and execute effective communication plans for each project.
  • Prepare status reports, manage change requests, and communicate impacts on schedule and budget.
  • Obtain client acceptance according to contractual terms.
  • Lead final project reviews and identify process, documentation, and training improvements.
  • Serve as the strategic client reference after go-live and build trusted relationships with key stakeholders.
  • Develop and maintain account success plans aligned to customer goals, adoption milestones, and product value.
  • Drive product adoption by connecting product capabilities to the client’s business objectives.
  • Monitor account health proactively and intervene before issues escalate.
  • Conduct periodic client reviews to assess value delivered, account status, and next steps.
  • Act as the voice of the customer internally by sharing feedback with Product, Support, and Commercial teams.
  • Identify upsell and cross-sell opportunities and escalate them to the sales team.
  • Participate in renewal planning by providing delivery and relationship context.

Requirements

  • University degree in technology, business, or a related field, or equivalent demonstrable experience.
  • Minimum 5 years of experience managing projects with enterprise or strategic accounts.
  • Experience implementing enterprise software or SaaS solutions, such as ERP, CRM, or financial platforms.
  • Proven track record managing high-profile client relationships and commercial tension situations.
  • Knowledge or experience in cybersecurity is a plus.
  • English and/or Portuguese are a plus.
  • Proactivity and autonomy.
  • Strong customer orientation and ability to build trust with senior stakeholders.
  • Clear communication and the ability to set and maintain scope boundaries with clients.
  • Judgment to prioritize and escalate in high-pressure and ambiguous environments.

Benefits

  • Opportunity to join a growing Delivery, CX & Services area with direct visibility to the business.
  • Work at a company with an entrepreneurial culture in the LATAM cybersecurity market.
  • Real opportunity to shape how the company manages its most strategic accounts.
  • An environment that supports learning and values people who propose and execute.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Remote Client Success Specialist

AO Garcia Agency Insurance

Join Global Elite Empire Consultants as a remote client service representative, conducting virtual consultations to understand client needs, present solutions, and build lasting relationships.

Canada Entry Level Customer Success
23 hours, 11 minutes ago
A

Remote Client Success Specialist

AO Garcia Agency Insurance

Client consulting role with Global Elite Empire Consultants, supporting clients through virtual consultations, recommending appropriate solutions, and building long-term relationships in a fully remote setting.

Canada Full-time Entry Level Customer Success
23 hours, 26 minutes ago
Natera

Patient Success Specialist-Women's Health

Natera 1K-5K Pharmaceuticals

Natera is hiring a remote Patient Success Specialist to support patients using its genetic testing services, resolve non-billing inquiries, and improve the overall patient experience.

United States Full-time Entry Level Customer Success
$42k-$48k
Salesforce
1 day ago
Reltio

VP, Customer Success

Reltio 251-1K IT Services

Reltio, an SAP Company, is seeking a Vice President of Customer Success to lead global customer outcomes, adoption, retention, expansion, and advocacy for its cloud-native Context Intelligence Platform in complex enterprise data transformation environments.

United States Full-time Executive Customer Success
$245k-$300k
1 day, 23 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers