Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services

Industrials

11-50 (20)

Founded 2020

11 open positions

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Customer Success & Delivery Manager Senior

2 months, 3 weeks ago

Argentina

Full-time

Senior

Customer Success

Customer and Technical Support

CRM Cybersecurity ERP Machine Learning

Apply Now

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services

11-50

Founded 2020

View All Jobs 11

Description

Manage end-to-end implementation projects for strategic client accounts.
Coordinate with multidisciplinary teams to ensure scope, timelines, and quality standards are met.
Work with the Delivery Technical Manager on the technical execution of each project.
Manage contractual scope by interpreting and defending contract boundaries with clients and internal teams.
Establish and execute effective communication plans for each project.
Prepare status reports, manage change requests, and communicate impacts on schedule and budget.
Obtain client acceptance according to contractual terms.
Lead final project reviews and identify process, documentation, and training improvements.
Serve as the strategic client reference after go-live and build trusted relationships with key stakeholders.
Develop and maintain account success plans aligned to customer goals, adoption milestones, and product value.
Drive product adoption by connecting product capabilities to the client’s business objectives.
Monitor account health proactively and intervene before issues escalate.
Conduct periodic client reviews to assess value delivered, account status, and next steps.
Act as the voice of the customer internally by sharing feedback with Product, Support, and Commercial teams.
Identify upsell and cross-sell opportunities and escalate them to the sales team.
Participate in renewal planning by providing delivery and relationship context.

Requirements

University degree in technology, business, or a related field, or equivalent demonstrable experience.
Minimum 5 years of experience managing projects with enterprise or strategic accounts.
Experience implementing enterprise software or SaaS solutions, such as ERP, CRM, or financial platforms.
Proven track record managing high-profile client relationships and commercial tension situations.
Knowledge or experience in cybersecurity is a plus.
English and/or Portuguese are a plus.
Proactivity and autonomy.
Strong customer orientation and ability to build trust with senior stakeholders.
Clear communication and the ability to set and maintain scope boundaries with clients.
Judgment to prioritize and escalate in high-pressure and ambiguous environments.

Benefits

Opportunity to join a growing Delivery, CX & Services area with direct visibility to the business.
Work at a company with an entrepreneurial culture in the LATAM cybersecurity market.
Real opportunity to shape how the company manages its most strategic accounts.
An environment that supports learning and values people who propose and execute.

Interested in this position?

Apply directly on the company website

Apply Now

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