German Speaking Customer Success Specialist - Work Remote In Greece

3 hours, 6 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary point of contact for German-speaking customers across phone, email, and live chat.
  • Provide timely, accurate, and empathetic customer support.
  • Manage the full customer lifecycle, including onboarding, engagement, and retention.
  • Investigate, resolve, and escalate customer issues as needed while maintaining ownership of each case.
  • Monitor customer satisfaction and gather feedback to improve service delivery.
  • Collaborate with sales, technical support, and operations to advocate for customer needs and improve processes.
  • Maintain accurate records of customer interactions, transactions, and account activity in CRM and support tools.
  • Identify upsell and cross-sell opportunities during customer conversations.
  • Stay up to date on product knowledge, industry developments, and customer support best practices.

Requirements

  • Native or fluent German proficiency, both spoken and written, is essential.
  • A valid EU passport or the legal right to work in the European Union is mandatory.
  • Previous experience in customer success, customer support, or another client-facing role is strongly preferred.
  • Excellent interpersonal and communication skills.
  • A genuine passion for helping customers and resolving challenges professionally.
  • Proficiency with CRM platforms, helpdesk tools, and digital communication systems.
  • Strong general computer literacy is required.
  • A proactive, results-oriented mindset.
  • Ability to work independently in a remote setting while meeting performance targets.

Benefits

  • Competitive monthly salary.
  • Fully paid training programme.
  • Comprehensive health insurance.
  • Fully paid relocation package, including international flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • 13th and 14th salary, providing two extra salaries per year.
  • Supportive, inclusive, and internationally diverse remote working environment.

Interested in this position?

Apply directly on the company website

Apply Now

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