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Clinical Concierge

3 weeks, 5 days ago
United States
Part-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Zenara

Zenara

Zenara provides a solution that transforms the intake process into an efficient and profitable system for behavioral health, addressing challenges such as delays, fragmented tools, and inadequate preparation for clinicians, ultimately enhancing patient...

Health Care Providers & Services
View All Jobs 8

Description

  • Run 15-minute Microsoft Teams onboarding calls for new users and guide them through a demo report.
  • Welcome clinicians, orient them to the product, and answer common workflow questions in a calm, concise manner.
  • Make light outbound follow-up calls or messages after early Assess reports to check understanding and gather feedback.
  • Help users understand the basic Assess workflow and the practical next steps for continued use.
  • Explain what Assess does and does not do while staying within clear scope boundaries.
  • Provide occasional inbound call coverage during the afternoon window and route issues appropriately.
  • Capture structured notes after each interaction, including needs, answers, follow-up items, and ownership.
  • Flag repeated questions, confusion, urgent issues, and product feedback to the Zenara team.
  • Return missed calls where appropriate and ensure callers do not feel ignored or lost.

Requirements

  • Warm, calm, and clear communication on video and phone calls.
  • Comfort speaking with psychiatrists and mental health clinicians.
  • Able to follow a script without sounding scripted.
  • Strong spoken and written English.
  • Reliable during agreed coverage hours and available for a consistent 4-hour US afternoon window.
  • Flexible to expand hours over time as call volume grows.
  • Organized enough to log accurate notes after every interaction.
  • Comfortable with video calls, phone calls, and basic software tools.
  • Comfort appearing on Microsoft Teams video with a professional, calm presence.
  • Reliable high-speed internet, a quiet private workspace, a working webcam, and clear audio are required.
  • Ability to troubleshoot basic call or video issues independently.
  • Background strongly preferred in nursing, psychology, social work, behavioral health, care coordination, psychiatric practice administration, medical office support, healthcare SaaS/customer success, or a related clinical/mental-health field.
  • Current study in a relevant clinical or mental-health-related field is preferred.
  • Availability for 1pm–5pm Eastern Time / 10am–2pm Pacific Time, Monday–Friday, with some flexibility around the exact window.

Benefits

  • Hourly compensation of $28–$35/hour depending on experience.
  • Approximately $2,400–$3,000 per month at the starting 20-hour-per-week schedule, depending on rate and hours worked.
  • Part-time contract role with fixed US afternoon coverage.
  • Hours may expand based on call volume.
  • Training provided on Zenara Assess, the demo report, common user questions, escalation paths, documentation, and conversation guidance.
  • Potential for a brief practice call in the application process for shortlisted candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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