Client Operations Specialist - Intelligent Operations

1 day, 20 hours ago
Full-time
Junior
Sales and Business Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Manage the transaction lifecycle from quote through cash, coordinating internal resources to resolve account requests.
  • Maintain account pipelines and forecasts with Client Directors, including recurring Salesforce reviews and updates.
  • Address customer questions and issues independently while coordinating timely resolutions with internal and external teams.
  • Support deal structuring and prepare customer pricing, proposals, and value-added materials.
  • Develop vendor relationships to improve communication, discounts, registration, and special-pricing turnaround.
  • Receive customer orders and verify that required documentation is complete and accurate before booking.
  • Coordinate monthly accounts receivable reviews covering invoice aging and past-due balances.
  • Create and maintain client profiles, historical quote records, and account documentation.
  • Provide account-specific support such as SLAs, presentations, order histories, and process-related materials.

Requirements

  • Bachelor’s degree required.
  • 2–3 years of sales support experience preferred, ideally in the technology industry.
  • Experience in a high-volume, fast-paced sales environment.
  • Experience with Salesforce or another CRM preferred.
  • Strong verbal and written communication, interpersonal, organizational, and time-management skills.
  • Ability to analyze client needs and connect them to company offerings.
  • Strong mathematical aptitude, including calculating margins using cost-plus, list-minus, and flat GPM models.
  • Independent self-starter who can collaborate effectively, solve problems creatively, and work with minimal supervision.
  • Ability to multitask, adapt quickly, and perform effectively under pressure.
  • Must be located in the Eastern or Central time zone.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Company-sponsored certifications and credentials.
  • Access to a multi-million-dollar technology lab.

Interested in this position?

Apply directly on the company website

Apply Now

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