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Presales Consultant

5 hours, 38 minutes ago
United States, Canada
Full-time
Mid Level
Solutions Engineer
Software Development
Generative AI HubSpot Salesforce Shopify
Apply Now
Ada

Ada

Ada is the world’s leading customer service automation company, providing an AI-powered platform for efficient customer service interactions globally.

Professional Services
251-1K
Founded 2016
$196M raised
View All Jobs 5

Description

  • Own the technical sales process for a North American portfolio of Account Managers and Account Executives, from discovery through scoping.
  • Run discovery sessions with customer service leaders to identify operational challenges and automation opportunities.
  • Design automation-first solutions for complex customer requirements.
  • Build custom, prospect-branded demos of Ada across chat, email, and voice, along with reusable demo assets.
  • Lead technical evaluations and proofs of concept.
  • Provide technical responses for RFPs and security questionnaires.
  • Deliver clear technical handoffs to Professional Services for implementation.
  • Share recurring customer and product gaps with Product and Engineering teams.
  • Contribute to technical win rate, influenced pipeline, and closed ARR growth.

Requirements

  • 3–5 years of experience in presales, solutions consulting, or presales engineering.
  • Proven track record of winning deals by communicating product value and differentiation.
  • Strong understanding of AI technologies, including LLMs and generative AI models, and their business applications.
  • Technical proficiency with APIs, SaaS platforms, and integration methodologies.
  • Experience with platforms such as Salesforce, Shopify, Zendesk, or HubSpot.
  • Exceptional communication, storytelling, and relationship-building skills.

Benefits

  • Unlimited vacation.
  • Extended health, dental, vision, travel, and life insurance.
  • Wellness account and employee and family assistance plan.
  • Flexible work schedule.
  • Remote-first work environment with access to local hubs.
  • Learning and development budget.
  • Work-from-home budget.
  • Access to advanced AI tools and hands-on experience with LLMs.

Interested in this position?

Apply directly on the company website

Apply Now

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