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Senior Director/AVP, Customer Success

2 hours, 46 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
AcuityMD

AcuityMD

AcuityMD offers a MedTech intelligence platform that integrates precise data, AI-driven insights, and user-friendly workflows to enhance the efficiency and effectiveness of medical device sales teams.

Health Care Providers & Services
51-250
Founded 2018
$38M raised
View All Jobs 4

Description

  • Lead a team of 7+ Customer Success Managers supporting Strategic Segment accounts with $1B+ in revenue.
  • Drive customer retention and expansion across a large portfolio of enterprise accounts.
  • Provide coaching, enablement, and development for the Customer Success team, including process and best practices.
  • Partner with CSMs to run Executive Business Reviews and communicate AcuityMD’s value to customers.
  • Support at-risk accounts through risk detection, escalation, and action planning.
  • Build hiring plans and recruit, hire, and onboard high-performing Customer Success Managers.
  • Collaborate closely with sales, product, and services teams to improve customer engagement and support company goals.
  • Monitor account health, user adoption, and key performance indicators, and report results to leadership.

Requirements

  • 8+ years of experience in Customer Success or Account Management in Enterprise SaaS.
  • 3+ years of experience leading high-performing teams as a Senior Manager or Director.
  • Proven track record of exceeding retention and expansion quotas.
  • Ability to build strong relationships with customers and colleagues through empathy.
  • Patient, active listening style with proactive self-driven energy and resilience.
  • History of hiring, developing, and leveling up teams.
  • Experience managing a large portfolio of several hundred accounts/logos.
  • Excellent written and verbal communication skills, including email and PowerPoint.
  • Experience in venture-backed, growth-stage companies is preferred.
  • Medical Device or Life Sciences experience is preferred.
  • Experience using a CRM, ideally HubSpot, is preferred.
  • Eligible work permit in the USA is required.

Benefits

  • Full remote flexibility for employees in the US.
  • Work-from-home stipend and $1,000 home office stipend, including WiFi reimbursement.
  • Flexible PTO with generous time off and flexible hours.
  • 100% paid health, dental, and vision insurance for employees, with 75% covered for dependents.
  • Learning budget for relevant upskilling and development opportunities.
  • 8-16 weeks of fully paid, flexible parental leave.
  • Optional in-person team retreats and social gatherings multiple times per year.

Interested in this position?

Apply directly on the company website

Apply Now

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