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Customer Success Manager III

1 month, 1 week ago
United States, Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 15

Description

  • Manage an assigned portfolio of customers independently and develop strategic relationships across territories.
  • Drive customer onboarding, nurturing, renewal, and ongoing engagement throughout the customer journey.
  • Partner with Sales to create and execute account growth strategies and identify expansion opportunities.
  • Identify, document, and escalate customer risks while providing timely and accurate reporting.
  • Lead complex customer success initiatives and act as the escalation point for challenging accounts.
  • Identify upsell and cross-sell opportunities and collaborate with Sales to close them.
  • Assist with product order inquiries and coordinate with logistics to resolve order-related issues.
  • Ensure customers understand product benefits, features, and deployment of hardware.
  • Monitor customer accounts for signs of dissatisfaction or churn and take action to retain customers.
  • Gather customer feedback and share themes with product development to improve the platform.

Requirements

  • 3–5 years of experience in Customer Success.
  • Strong understanding of the K–12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills.
  • Excellent customer success strategy acumen with business development and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering outcomes to customers.
  • Experience within a SaaS education company is a plus.
  • Ability to operate in a highly efficient, goal-oriented environment.
  • Located in Southern California, ideally Orange County, CA (preferred).
  • Must be authorized to work for any employer in the United States; no visa sponsorship available.

Benefits

  • Base salary of $87,000–$95,000, plus bonus eligibility for hitting CSM targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth.
  • Health Savings Account and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off, plus 12 paid holidays.
  • Parental leave totaling 20 weeks, including 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement.
  • Life and disability insurance.
  • Well-being and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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