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Dispatcher Coordinator

1 hour, 43 minutes ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 71

Description

  • Coordinate and dispatch attorneys to cover a high volume of daily court hearings.
  • Manage real-time scheduling changes, cancellations, and urgent coverage gaps.
  • Confirm assignments and ensure all hearings are fully staffed and accurate.
  • Monitor coverage pipelines and proactively resolve conflicts or shortages.
  • Maintain constant communication with attorneys to support timely arrival and completion.
  • Maintain accurate scheduling data across dispatching and CRM systems.
  • Track coverage metrics, completion rates, and service quality.
  • Partner with recruiting, operations, and client success teams to ensure seamless execution.
  • Identify process inefficiencies and recommend improvements to dispatch workflows.
  • Serve as a point of contact for client updates related to hearing coverage.
  • Conduct outbound follow-ups to confirm details or address service needs.
  • Support client retention through reliable and consistent service delivery.
  • Assist with outbound outreach to support coverage needs and client growth.
  • Contribute to operational reporting and performance tracking.
  • Support team initiatives tied to expansion and service optimization.

Requirements

  • Full-time remote work, located in Arkansas.
  • Availability to work Monday through Friday from 9:30am to 6pm MST.
  • Highly organized and detail-oriented approach to work.
  • Ability to thrive in a fast-paced, KPI-driven environment.
  • Strong prioritization, problem-solving, and execution skills.
  • Experience handling logistics and scheduling in a high-volume setting.
  • Ability to communicate effectively with attorneys, clients, and internal teams.
  • Comfort working with dispatching and CRM systems.
  • Ability to monitor workflows and resolve issues in real time.
  • Experience in operations, coordination, or client support is preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company matching.
  • Transit benefits.
  • Excellent growth opportunities.
  • Competitive hourly pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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