Technical Consultant

20 hours, 51 minutes ago
Full-time
Senior
Project and Program Management
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Scope custom technical and consulting projects for clients.
  • Build custom solutions and coordinate delivery with the Technical Services team.
  • Work with sales, product, customer success, and development teams to understand client requirements and translate them into technical solutions.
  • Support and manage implementation phases from sales turnover and kickoff through handover to support.
  • Define platform architecture for clients and facilitate integrations, including flat files, APIs, and third-party apps.
  • Provide technical expertise, troubleshooting, and client support throughout the project lifecycle.
  • Develop technical documentation, project plans, knowledge base content, and platform audits.
  • Create repeatable and scalable processes to improve delivery quality and reduce manual work.
  • Work with partner ecosystems and propose new services for the Professional Services catalog.
  • Present the platform value proposition to prospects and third-party developers to encourage integrations.

Requirements

  • Bachelor's degree in Computer Science or a related field.
  • 8+ years of experience in technical partnerships, integrations, developer relations, or a similar external-facing technical role.
  • Customer-facing background preferred, such as Sales Engineer, Technical Presales, Solution Architect, Technical Consultant, Technical Project Manager, Technical Account Manager, or Business Analyst.
  • Strong understanding of APIs and REST integrations.
  • Experience with programming languages such as Java, Python, or Ruby.
  • Knowledge of SaaS platforms, cloud-based solutions, and web technologies.
  • Experience scoping projects, designing technical solutions, and delivering projects.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Ability to manage multiple customer implementations with strong organization, prioritization, and attention to detail.
  • Experience with Agile or Scrum is a plus.

Benefits

  • Base salary, variable incentive pay, and company equity.
  • Comprehensive health insurance starting on the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Unlimited annual PTO.
  • 5 days of sick leave.
  • Remote-first work environment with flexible work hours.
  • Professional development opportunities through the company’s own platform.

Interested in this position?

Apply directly on the company website

Apply Now

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