Digital Customer Success Partner

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Support clients in their digital training strategy through the 360Learning platform.
  • Lead setup and ongoing support for clients across North American markets during software launches.
  • Coordinate internal resources to help secure contract renewals.
  • Ensure customer outcomes align with clients’ business objectives and KPIs.
  • Create and develop processes, reporting, and communication for a one-to-many customer success approach.
  • Host customer meetings, discovery meetings, and feedback sessions.
  • Define learning transformation roadmaps and identify resources needed to execute them.
  • Build and activate digital strategies for a large North American book of business, including outbound campaigns, inbound ticket management, and webinars.
  • Document customer use cases and identify new project opportunities with account managers.
  • Identify customers at risk of churn and implement action plans to reduce churn.
  • Record key client stakeholders in Salesforce CRM and share best practices with the Customer Success team.

Requirements

  • 1 to 1.5 years of experience in a Customer Success role, ideally in SaaS.
  • Experience managing a large book of business with mostly SMB clients, including 100+ clients.
  • A proactive approach to client management.
  • Comfort working in a results-oriented culture.
  • Ability to communicate ideas clearly and concisely using data, both in writing and verbally.
  • Strong interest in the digital industry, especially education and e-learning.
  • Experience working with customer success processes and tools, preferred.
  • Familiarity with Salesforce CRM (SFDC), preferred.
  • Experience collaborating with account managers and cross-functional teams, preferred.

Benefits

  • Base salary, variable incentive pay, and company equity.
  • Comprehensive health insurance starting on the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Professional development opportunities through the company’s platform.
  • Unlimited annual PTO, plus 5 sick days.
  • Remote-first work environment with flexible working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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