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Renewals Representative

1 month ago
Australia
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 30

Description

  • Own the renewal lifecycle by negotiating and finalizing renewals with customer decision-makers and end-users.
  • Build and maintain positive relationships with customers and internal teams throughout the renewal process.
  • Drive client retention and revenue expansion within an assigned book of business.
  • Work closely with sales and customer success/adoption teams to identify renewal and expansion opportunities.
  • Collaborate with cross-functional teams to develop and implement retention and expansion initiatives.
  • Analyze renewal data and customer feedback to improve the renewal process and customer experience.

Requirements

  • 7+ years of experience in sales, contract renewals, or customer success.
  • Demonstrated success driving the renewals process with a strong track record of high renewal rates and revenue retention.
  • Strong understanding of the drivers of business success across industry sectors.
  • Excellent communication and relationship-building skills with internal and external stakeholders.
  • Proven ability to work collaboratively with cross-functional teams to achieve shared goals.
  • Strong verbal and written communication skills.
  • Strong analytical skills and experience using data to inform strategy and decision-making.
  • Ability to work in a role where visa sponsorship is not available.
  • Experience with customer retention and expansion initiatives is preferred.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Reasonable accommodation support during the application and recruiting process.
  • Consideration of qualified applicants with arrest and conviction records in accordance with applicable law.
  • Eligibility for employment subject to identity, work authorization, and background check requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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