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Senior Customer Success Manager

6 hours, 11 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 108

Description

  • Guide enterprise customers through their journey implementing Cognigy products and ensure expected outcomes are achieved.
  • Use enterprise software experience to help customers strategically apply Cognigy technology to high-value AI use cases.
  • Identify customer needs through structured discovery and coordinate timely solution implementation.
  • Provide technical guidance and detailed assessments of solution capabilities and business impact.
  • Engage executive stakeholders in strategic discussions and influence decision-makers on the value of the platform.
  • Define, track, and report customer success metrics and delivered value using data.
  • Design and execute customer retention strategies, including executive business reviews and tailored engagement plans to reduce churn.
  • Prepare sales proposals aligned to customer goals and negotiate terms that support mutual outcomes.
  • Develop customer advocates through case studies, testimonials, and referrals.
  • Partner closely with sales and technical teams to improve customer loyalty and satisfaction.

Requirements

  • At least 5 years of experience as a Customer Success Manager in the software industry.
  • Proven track record of driving measurable customer outcomes such as retention and product adoption.
  • CCaaS, AI, or conversational AI experience is required.
  • Strong understanding of strategic business value, industry benchmarks, and ROI-driven objectives.
  • Excellent written and verbal communication skills with the ability to explain complex solutions clearly.
  • Ability to build rapport and maintain collaborative customer relationships.
  • Empathetic, user-centric approach to customer needs.
  • Analytical and structured problem-solving skills with experience using CRM platforms, Customer Success tools, and data analysis software.
  • Strong understanding of business and IT processes, particularly SaaS models.
  • Willingness to travel up to 20% within the USA.
  • Alignment with NiCE’s values and culture.
  • Genuine interest in AI technology and using AI to drive business outcomes.

Benefits

  • Opportunity to join a fast-growing, global company in a market-leading environment.
  • Fast-paced, collaborative, and creative workplace.
  • Strong internal career growth opportunities across roles, disciplines, domains, and locations.
  • Work for a company recognized as a leader in AI, cloud, and digital.
  • Equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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