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Client Manager LATAM | Remote

2 months ago
Brazil
Contract
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 7

Description

  • Act as a trusted strategic advisor to enterprise clients and agencies.
  • Analyze client business goals, customer journeys, and performance data to diagnose challenges and identify growth opportunities.
  • Develop data-driven growth strategies tailored to industries, use cases, and customer lifecycle stages.
  • Lead Executive Business Reviews, workshops, and strategic consulting sessions with cross-functional stakeholders.
  • Translate complex client requirements into actionable recommendations.
  • Collaborate with internal Product, Engineering, and Commercial teams to deliver scalable solutions.
  • Build long-term executive relationships based on trust and measurable business impact.
  • Identify new commercial opportunities and expand existing client programs.
  • Educate clients on industry trends, best practices, and new product capabilities.
  • Challenge existing approaches and introduce innovative growth ideas.

Requirements

  • Talented junior candidates should have solid professional knowledge at the theoretical level.
  • Talented junior candidates should be open to learning from seniors and other sources.
  • Talented junior candidates should take responsibility for their work and seek help proactively when needed.
  • Talented junior candidates should actively work toward senior-level skill development as quickly as possible.
  • Talented junior candidates should seek and act on opportunities for self-growth and team growth.
  • Experienced senior candidates should have deep domain expertise with state-of-the-art knowledge and real experience across most aspects of their professional area.
  • Experienced senior candidates should be open to learning and willing to share knowledge with the organization.
  • Experienced senior candidates should be able to own entire products, projects, or initiatives.
  • Experienced senior candidates should be able to create strategy or parts of it.
  • Experienced senior candidates should have a scalable mindset and know how to design and build scalable solutions and processes.

Benefits

  • Junior role budget: 1,500 EUR/month to 3,000 EUR/month, depending on experience and fit.
  • Senior role budget: 3,500 EUR/month to 6,000 EUR/month, depending on experience and fit.
  • Background check may be conducted as part of the recruitment and selection process.

Interested in this position?

Apply directly on the company website

Apply Now

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