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Customer Support Engineer - Mobile & Cybersecurity - (UK/EMEA, India, & Malaysia)

4 months ago
India, Europe, United Kingdom, Malaysia
Full-time
Mid Level
Technical Support Engineer
Cybersecurity
Android Android Studio AWS Docker iOS Java JIRA JUnit Kafka PostgreSQL Python SIEM Splunk SQL Unix Xcode
Apply Now
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised
View All Jobs 13

Description

  • Serve as the technical expert supporting customers using Zimperium’s mobile security solution.
  • Troubleshoot and debug issues related to mobile applications and SaaS-based delivery models.
  • Own customer issues end-to-end and drive them through to resolution while maintaining customer satisfaction.
  • Assess and communicate potential customer risks to Zimperium management.
  • Validate customer-specific fixes and releases in partnership with the QA team.
  • Create technical documentation tailored to specific customer needs.
  • Gather customer feedback and follow escalation procedures for unresolved product issues and bugs.
  • Create JIRA tickets for engineering teams to address product defects and enhancements.
  • Collaborate with customer success, development, product, DevOps, and engineering teams across multiple time zones.

Requirements

  • Bachelor’s degree in computer science, information technology, or an equivalent engineering degree.
  • 5+ years of experience for mid-level candidates, or 1–3 years of experience for junior candidates.
  • Experience working with enterprise software solutions; startup experience is desirable.
  • Strong understanding and hands-on experience supporting cloud-based web applications.
  • Hands-on skills with Python, Java, and SQL scripting.
  • Strong SQL skills, Python/Java scripting experience, and Unix skills.
  • Experience with mobile apps, mobile architecture, and MDM solutions such as MS Intune, AirWatch, MobileIron, or Citrix.
  • Familiarity with SIEM tools such as ArcSight and Splunk.
  • Familiarity with cloud architecture and technologies such as AWS, Linux containers/Docker, OpenStack, PostgreSQL, and Kafka.
  • 1–3 years of experience implementing and supporting mobile application infrastructure.
  • Experience with iOS and Android mobile app delivery and deployment concepts is a plus.
  • Android Studio experience, including adb and JUnit, is a plus.
  • Xcode experience is a plus.
  • Customer-oriented background with face-to-face post-sales service experience and excellent communication skills.
  • Strong troubleshooting, debugging, and self-motivation skills.

Interested in this position?

Apply directly on the company website

Apply Now

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