RemoteLeaf Logo
Log in Sign up

Resident Support Analyst

20 hours, 10 minutes ago
Australia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 23

Description

  • Provide first-line technical support for resident Wi-Fi and network access issues.
  • Handle inbound service desk and phone enquiries with professionalism and empathy.
  • Guide residents through structured troubleshooting for device settings, browser behaviour, authentication, and connectivity testing.
  • Collect diagnostic information, resolve issues within scope, and prepare escalation summaries for complex incidents.
  • Support authentication and access issues related to onboarding, transfers, move-ins, move-outs, and rebookings.
  • Proactively monitor and manage the service desk queue, including open tickets and outstanding requests.
  • Close resolved tickets with accurate categorisation, tagging, and documentation.
  • Monitor network dashboards and alerting tools across the property portfolio.
  • Identify patterns that may indicate infrastructure issues and escalate suspected incidents with actionable information.
  • Maintain records, handovers, knowledge articles, and process improvements in the service desk system.

Requirements

  • Demonstrated experience in technical support, helpdesk, or service desk environments, ideally involving networking or connectivity issues.
  • Strong spoken and written English with the ability to explain technical concepts clearly and patiently to non-technical users.
  • Basic understanding of Wi-Fi and networking concepts, including structured troubleshooting and identifying infrastructure-related issues.
  • Experience using ticketing or service management platforms and proactively managing queues.
  • Comfortable working independently and making sound troubleshooting and escalation decisions.
  • Reliable, self-motivated, and disciplined in documentation and follow-up.
  • Exposure to Wi-Fi platforms such as Ruckus, Meraki, or Ubiquiti is desirable.
  • Familiarity with RMM tools or network monitoring dashboards such as NinjaOne is desirable.
  • Experience supporting residents, students, customers, or users in accommodation, hospitality, or large residential environments is desirable.
  • Basic understanding of RADIUS authentication, VLAN segmentation, or enterprise Wi-Fi architecture is desirable.

Benefits

  • Paid in Australian Dollars.
  • Medical insurance from day one for you plus spouse, or parents if unmarried.
  • Generous OPD coverage.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counseling support.
  • Reimbursement for industry certifications.
  • Flexible work arrangement: home or office.
  • Rewards and recognition, plus team events and year-end parties.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alpaca

IT Operations Specialist

Alpaca 51-250 Capital Markets

Alpaca is hiring an IT Operations Specialist to support its globally distributed team and help maintain secure, reliable internal IT operations for a remote brokerage infrastructure company.

United States Canada North America Full-time Junior Security Analyst Technical Support Engineer
Cybersecurity Linux macOS
19 hours, 25 minutes ago
Zimperium

Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

Zimperium 251-1K Professional Services

Zimperium is hiring a Customer Support Engineer to provide technical support for its mobile security platform, helping enterprise customers troubleshoot issues and resolve product problems in coordination with internal teams.

India Full-time Senior Security Engineer Technical Support Engineer
Android Android Studio AWS Cybersecurity Docker iOS Java JIRA JUnit Kafka Linux Machine Learning PostgreSQL Python SIEM Splunk SQL Unix Xcode
20 hours, 10 minutes ago
Skio

Technical Support Specialist

Skio 11-50 Internet Software & Services

Skio is hiring a Technical Support Specialist to support Shopify merchants on its subscription platform, resolving technical issues and helping improve the customer experience.

Anywhere Full-time Mid Level Technical Support Engineer
E-commerce Linear Notion Shopify
20 hours, 25 minutes ago
Commvault - English - United States

Technical Specialist - Associate (Client)

Commvault - English - United States 1K-5K IT Services

Commvault is hiring a Technical Specialist - Associate to support customers with technical incidents and issues across enterprise platforms and cloud technologies within its Customer Support organization.

India Full-time Junior Technical Support Engineer
AWS Azure GCP Kubernetes Linux OpenShift Unix
20 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers