Technical Specialist - Associate (Client)

20 hours, 33 minutes ago
Full-time
Junior
Customer and Technical Support
Commvault - English - United States

Commvault - English - United States

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight. With a focus on data management, Commvault offers a comprehensive portfol...

IT Services
1K-5K
Founded 1996

Description

  • Provide remote assistance to customers with technical issues and queries.
  • Take calls from the assigned technology queue and support assigned incidents end to end.
  • Maintain personal incident queues and keep customers updated regularly.
  • Manage incident backlog and aged calls within defined ranges.
  • Maintain customer satisfaction levels within or above defined targets.
  • Troubleshoot issues across deployment, configuration, backups, archiving, restores, replication, and performance benchmarking.
  • Support enterprise environments spanning operating systems, networking, virtualization, containerization, and cloud platforms.

Requirements

  • 3+ years of industry-based experience using enterprise-level platforms and applications.
  • Solid technical foundation in operating systems such as Wintel or Unix/Linux.
  • Knowledge of networking fundamentals.
  • Proven technical troubleshooting experience and sound troubleshooting methodology.
  • Strong communication skills and customer empathy.
  • Experience with on-prem hypervisors such as VMware or Microsoft Hyper-V.
  • Experience with Kubernetes and cloud platforms such as AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, or RHEV.
  • Preferred exposure to IntelliSnap and storage arrays from vendors such as NetApp, Nutanix, DellEMC, HDS, or HPE.

Benefits

  • Continuous professional development, product training, and career pathing.
  • Annual health check-ups.
  • Tuition reimbursement.
  • Inclusive company culture with opportunities to join Community Guilds.
  • Personal accident cover.
  • Term life cover.

Interested in this position?

Apply directly on the company website

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