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Technical Support Specialist

20 hours, 25 minutes ago
Anywhere
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Linear Notion Shopify
Apply Now
Skio

Skio

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out. Easily migrate from ReCharge. Increase conversions by 72% with 1 click checkout (Shop Pay). Reduce customer tickets by 25% with passwordless login. Skio assists ...

Internet Software & Services
11-50
Founded 2021
$6M raised
View All Jobs 4

Description

  • Manage an inbound queue of support tickets across email and chat and triage technical issues from merchants.
  • Provide clear, friendly, and timely support, including occasional Zoom calls when needed.
  • Collaborate with engineering to escalate and troubleshoot complex issues.
  • Communicate consistently with merchants and provide status updates through resolution.
  • Perform QA on new features to catch bugs and support smooth launches.
  • Contribute to documentation and help center updates to improve self-service.
  • Act as a voice of the customer and share feedback with support leadership, engineering, and product teams.

Requirements

  • 2–4+ years of experience in technical or customer support at a SaaS company.
  • Experience working with Shopify is required.
  • Strong written communication skills and a calm, customer-first mindset.
  • Familiarity with Zendesk, Slack, Linear, and Notion, or similar tools.
  • Ability to manage multiple conversations at once and stay organized under pressure.
  • Bonus: experience in ecommerce, subscriptions, or with APIs.
  • Comfort working in a fast-paced startup environment.

Benefits

  • Remote-first team with flexible hours and a strong focus on async work.
  • High-impact role supporting merchants’ success directly.
  • Collaborative, low-ego team culture with transparency and trust.
  • Competitive salary.
  • Equity package.
  • Benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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