RemoteLeaf Logo
Log in Sign up

Technical Support Specialist

3 weeks, 2 days ago
Anywhere
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Linear Notion Shopify
Apply Now
Skio

Skio

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out. Easily migrate from ReCharge. Increase conversions by 72% with 1 click checkout (Shop Pay). Reduce customer tickets by 25% with passwordless login. Skio assists ...

Internet Software & Services
11-50
Founded 2021
$6M raised
View All Jobs 4

Description

  • Manage an inbound queue of support tickets across email and chat and triage technical issues from merchants.
  • Provide clear, friendly, and timely support, including occasional Zoom calls when needed.
  • Collaborate with engineering to escalate and troubleshoot complex issues.
  • Communicate consistently with merchants and provide status updates through resolution.
  • Perform QA on new features to catch bugs and support smooth launches.
  • Contribute to documentation and help center updates to improve self-service.
  • Act as a voice of the customer and share feedback with support leadership, engineering, and product teams.

Requirements

  • 2–4+ years of experience in technical or customer support at a SaaS company.
  • Experience working with Shopify is required.
  • Strong written communication skills and a calm, customer-first mindset.
  • Familiarity with Zendesk, Slack, Linear, and Notion, or similar tools.
  • Ability to manage multiple conversations at once and stay organized under pressure.
  • Bonus: experience in ecommerce, subscriptions, or with APIs.
  • Comfort working in a fast-paced startup environment.

Benefits

  • Remote-first team with flexible hours and a strong focus on async work.
  • High-impact role supporting merchants’ success directly.
  • Collaborative, low-ego team culture with transparency and trust.
  • Competitive salary.
  • Equity package.
  • Benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GR8 Tech

Middle L2 Technical Support Specialist for CRM Team

GR8 Tech 251-1K IT Services

GR8_TECH is hiring an L2 Technical Support Specialist to ensure the reliability of its Engagement-CRM platform for B2B iGaming operators by diagnosing incidents, verifying configurations, and guiding clients and support teams.

Anywhere Full-time Mid Level Technical Support Engineer
CRM Grafana HTTP JIRA JSON Kibana Microservices MySQL OpenSearch PostgreSQL Postman REST API SQL
1 hour, 21 minutes ago
TrueML

Technical Support Engineer II

TrueML 51-250 Internet Software & Services

TrueML is seeking a Platform Enablement Engineer II to bridge client-facing teams and Engineering by independently investigating complex platform issues, driving resolution, and improving operational support for its financial software products.

Mexico Costa Rica Dominican Republic Full-time Mid Level Technical Support Engineer
$44k-$56k
AWS Datadog Generative AI JSON Machine Learning Postman SQL
1 hour, 51 minutes ago
JumpCloud

Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

JumpCloud 251-1K Internet Software & Services

JumpCloud is hiring a remote Customer Support Engineer–Tier 1 to provide technical support, troubleshoot customer issues, and coordinate with internal teams to resolve high-priority problems across its SaaS platform.

Mexico Full-time Junior Technical Support Engineer
CentOS Debian Linux macOS REST API RHEL Ubuntu
1 hour, 51 minutes ago
e

Customer Support Engineer

emnify 51-200 IoT software, telecommunications, SaaS, cloud connectivity

Customer Support Engineer at emnify, a global IoT connectivity platform, will resolve business customer connectivity issues while supporting live network monitoring and incident response across a remote 24/7 operations team.

Philippines Junior Technical Support Engineer
1 hour, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers