Senior Client Success Manager - Programmatic

1 week, 5 days ago
Full-time
Senior
Customer and Technical Support
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources, and processes, and communicate them effectively to prospects and customers.
  • Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams.
  • Lead weekly client status meetings to review campaign reporting, optimizations, and insights.
  • Collaborate with sales to identify and recommend strategic upsell opportunities based on client performance and business needs.
  • Prepare and deliver high-impact reporting presentations with the analytics team.
  • Ensure high levels of customer satisfaction across all client interactions.
  • Work with the Client Success Director to support account growth and campaign performance goals.

Requirements

  • 3+ years of experience in programmatic advertising in Account Management, Client Success, or Media Planning.
  • Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs.
  • Strong analytical skills and comfort using Excel.
  • Comprehensive experience with MS Office, especially Excel and PowerPoint.
  • Excellent written and verbal communication skills with the ability to explain complex ideas clearly and convincingly.
  • Ability to develop and maintain relationships and work effectively at all levels of the decision-making process.
  • Self-directed with a strong work ethic and the ability to work autonomously while being receptive to guidance.
  • Passion for digital media and knowledge of the programmatic advertising industry.
  • Outgoing with strong interpersonal skills.
  • Ability to travel as needed.

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity and stock purchase plan.
  • Employee discounts.
  • Virtual wellness classes.
  • Pet insurance.
  • Salary range of $80,000 to $95,000 depending on location and experience.

Interested in this position?

Apply directly on the company website

Apply Now

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