Lead Sr. Business System Analyst

4 hours, 53 minutes ago
Full-time
Lead
Project and Program Management
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Lead project scoping by gathering and defining project requirements, use cases, workflows, and business goals.
  • Analyze existing technical and data infrastructure and perform gap analysis against customer requirements.
  • Collaborate with architects and developers to define solution recommendations and estimate project impact.
  • Document requirements, functional specifications, and recommended solutions for clients and internal teams.
  • Manage tickets and maintain project documentation throughout the project lifecycle.
  • Serve as an internal subject matter expert and support development, QA, production support, and UAT.
  • Identify project risks proactively and help ensure requirements are met through testing and validation.
  • Become a product expert and provide guidance to client success teams on technical capabilities, staffing, and infrastructure needs.
  • Manage multiple competing priorities through effective organization and communication.
  • Recommend and implement best practices, methodologies, and tools.

Requirements

  • Management experience in similar roles.
  • Experience creating project documentation such as business requirements documents, specifications, SOWs, and LOEs.
  • Ability to understand and represent end-user needs in a software development environment.
  • Strong consultative and advisory skills.
  • Excellent written and verbal communication skills.
  • Strong MS Office skills, including Word, Excel, and PowerPoint.
  • Ability to assess marketing and strategic needs and translate them into technical requirements.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Experience acting as a subject matter expert and supporting new product launches or major modifications from start to finish.
  • Web-services experience with RESTful APIs is desired.
  • 5+ years of experience with software implementation from requirements through design, development, and user acceptance.
  • Bachelor's degree or higher in a technology-related field, or relevant software implementation experience.
  • 4+ years of experience using Snowflake.

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity.
  • Employee discounts.
  • Virtual wellness classes.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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