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Account Manager, Canada

2 hours, 26 minutes ago
Canada
Full-time
Junior
Account Manager
Customer and Technical Support
AWS Azure GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 101

Description

  • Develop a deep understanding of DoiT’s cloud management platform, support, services, and customer needs.
  • Own relationships, account context, and communication with customers and vendor teams to identify growth opportunities.
  • Manage customer support escalations through resolution while maintaining high customer satisfaction.
  • Negotiate and close long-term commitments while balancing customer, vendor, and company priorities.
  • Identify new workload opportunities within customers’ cloud environments and SaaS solutions.
  • Maintain regular engagement across a portfolio of customers, including both strategic accounts and emerging clients.
  • Collect customer feedback and share it with product and engineering teams to inform prioritization and development.
  • Deliver quarterly business reviews covering project timelines, cloud spending projections, and support feedback.
  • Identify cost optimization opportunities within customer cloud environments.
  • Work with cloud vendor sales representatives on mutual customers.

Requirements

  • 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
  • 3+ years of experience at a technology company.
  • Strong verbal and written communication skills.
  • Strong technical skills with the ability to engage productively with technical teams.
  • Excellent operational, administrative, analytical, and detail-oriented abilities.
  • Ability to understand both the big picture and the fine details.
  • Desire to grow within the organization and broaden skill sets.
  • Sense of humor and enjoyment of a fun work environment.
  • Experience with AWS, GCP, or other major public clouds is preferred.
  • Experience in the FinOps ecosystem is preferred.
  • Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader are preferred.
  • Additional languages are preferred.

Benefits

  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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