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Manager, Sales Operations Support

2 weeks, 6 days ago
North America
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 16

Description

  • Lead and coach a team of Sales Operations Support Specialists supporting Account Executives with quotes, booking orders, and post-sales requests.
  • Distribute incoming requests in the service request management system and balance workload to meet SLAs.
  • Provide overflow support and proactively review aging requests to ensure timely escalation and SLA compliance.
  • Coordinate team time off and coverage to maintain adequate business operations.
  • Ensure new orders are booked accurately, with complete required information and in line with standard business processes and SLAs.
  • Coordinate the month-end booking process to ensure targeted orders are booked on time.
  • Handle initial escalation requests from Sales, Application Solution and Design, and Finance teams for both old and new business.
  • Help direct out-of-scope requests to the appropriate core or partner teams.
  • Recommend process improvements and support change management efforts that improve efficiency and client service.
  • Attend internal and external meetings and participate in partner training sessions as needed.

Requirements

  • Bachelor’s degree in business administration, Sales, Marketing, or a related field.
  • 3-5 years of leadership experience.
  • 5+ years of experience with quote-to-cash workflows for consulting services, managed services, SaaS, and infrastructure solutions.
  • Comprehensive understanding of standard quote-to-cash business processes.
  • Strong working knowledge of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems such as Zendesk or ServiceNow.
  • Proficient in Salesforce and Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Strong process management skills and financial acumen.
  • Excellent analytical and problem-solving skills.
  • Ability to work with internal and external meetings typically conducted via Microsoft Teams or Cisco Webex with camera on.

Benefits

  • $80,000 to $92,000 annual base salary.
  • Eligibility for a discretionary bonus plan based on company and individual performance.
  • Health, vision, and dental insurance.
  • Life insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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