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Client Success Specialist - Licensing and Subscription

1 hour, 29 minutes ago
North America
Full-time
Mid Level
Customer Success
Customer and Technical Support
Salesforce
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Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 16

Description

  • Develop and execute strategies to increase licensing and subscription revenue and gross profit.
  • Identify upsell and cross-sell opportunities within the existing account portfolio.
  • Target and convert competitive net-new licensing and subscription accounts to expand the company's footprint.
  • Support new business development through renewal conversations and co-sell motions.
  • Optimize renewal agreements to increase revenue, gross profit, and customer lifetime value.
  • Lead customer onboarding, transition management, renewals, and pricing updates.
  • Support licensing components of Quarterly Business Reviews (QBRs).
  • Establish and enforce best practices through process standardization, documentation, and continuous improvement initiatives.
  • Work with operations, finance, managed services, sales, and delivery teams to support scalable business practices.

Requirements

  • Bachelor's degree in a related field or equivalent experience, plus demonstrated continuing professional development.
  • 3-5 years of experience in Microsoft, Cisco, Databricks, and/or Nvidia licensing and subscription business.
  • Working knowledge of Software Asset Management principles and methodologies.
  • Experience researching Microsoft, Cisco, Databricks, and/or Nvidia constructs, products, services, and policies.
  • Proficient with Microsoft Office Suite, Teams, and Salesforce.
  • Strong organizational, written, and verbal communication skills.
  • Strong decision-making ability and attention to detail.
  • Ability to work independently with a high degree of self-initiation.
  • Experience directly supporting Microsoft, Cisco, Databricks, and/or Nvidia licensing and subscription functions, including collaboration with internal teams and end-user customers.
  • Experience training, directing, or mentoring others is preferred.

Benefits

  • $80,000 to $95,000 annual base salary.
  • Eligible for a discretionary bonus plan based on company and individual performance.
  • Health, vision, and dental insurance.
  • Life insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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