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Bilingual Client Success Associate (Channel Partnerships) (French/English)

2 months, 2 weeks ago
Canada
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised
View All Jobs 4

Description

  • Serve as the primary day-to-day contact for a portfolio of channel partners and own their engagement and responsiveness.
  • Lead program launches and ensure technical and administrative requirements are completed so members can access care smoothly.
  • Conduct business reviews and manage written and verbal partner communications in both French and English.
  • Own renewals by tracking timelines, preparing renewal materials, and coordinating pricing, contracts, and eligibility details.
  • Manage partnership operations including eligibility administration, billing cycles, and Salesforce data accuracy.
  • Partner cross-functionally with Operations, Support, and Product teams to resolve partner issues before they escalate.
  • Use data and reporting tools to monitor partner performance, identify risks early, and deliver accurate reporting on time.
  • Identify workflow gaps and contribute to playbooks and process improvements that help the team scale.

Requirements

  • 3+ years of experience in a client-facing, client success, account management, or operations role.
  • Experience in a B2B, SaaS, or service-based environment is preferred.
  • Fully bilingual in French and English, with the ability to lead meetings, manage written communication, and build relationships in both languages.
  • Strong organizational skills and the ability to manage multiple priorities without letting details slip.
  • Excellent communication skills and the ability to build trust with partners and internal stakeholders.
  • Comfort managing both relationship-based work and operational details such as billing, eligibility, and reporting.
  • Proactive problem-solving ability, including knowing when to escalate and when to act independently.
  • Detail-oriented and reliable, with a track record of producing accurate, high-quality work in fast-paced environments.
  • Comfort working with CRMs such as Salesforce and reporting tools, and willingness to learn new tools quickly.
  • Able to work collaboratively and cross-functionally in a purpose-driven environment.

Benefits

  • Competitive pay range of $68,000 to $79,000 plus variable pay.
  • Competitive benefits package including health, dental, counselling, and life insurance coverage.
  • Health spending account for wellness expenses such as eyeglasses and therapy.
  • Access to Maple virtual healthcare for employees and their families, including GPs, paediatrics, and therapy consultations.
  • Annual flex benefits budget with learning and development support through the Branch Out Budget.
  • 10 paid health days per year.
  • Destination5 benefit allowing international work in eligible countries for up to 5 days per year.
  • Group retirement savings plan (GRSP).

Interested in this position?

Apply directly on the company website

Apply Now

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