Qonto

Qonto provides a comprehensive financial management solution for small and medium-sized enterprises and freelancers, offering services such as business accounts, invoicing, bookkeeping, expense management, and financing, all supported by dedicated cust...

Banks

Financials

1K-5K (1151)

Founded 2016

$703M raised

14 open positions

Links

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Customer Onboarding Officer - German market 🇩🇪

5 months ago

Serbia

Full-time

Junior

Customer Success

Customer and Technical Support

Apply Now

Qonto

Banks

1K-5K

Founded 2016

$703M raised

View All Jobs 14

Description

Handle complex customer cases related to company formation, account validation, and customer communication with accuracy and care.
Support customers during the onboarding phase with questions about company setup, share capital payments, and account activation.
Use internal knowledge bases to find accurate information and provide informed customer guidance.
Prioritize sensitive and urgent issues, especially those related to account validation, and resolve them quickly.
Identify patterns in customer inquiries and share insights with the team to improve processes and the customer experience.
Ensure customers receive clear, fast, and reliable solutions for a smooth start with Qonto.
Collaborate in a dynamic international team and contribute to a structured, professional service culture.

Requirements

At least 1 year of experience in a customer-facing role, ideally in finance, operations, or a service environment.
Fluent German with excellent grammar, spelling, and punctuation.
Good English skills may also be required.
Empathetic, professional, and solution-oriented communication style, including in challenging situations.
Strong attention to detail when handling complex and regulated processes.
Ability to stay calm under pressure, prioritize effectively, and remain solution-oriented during high volumes of work.
Willingness to work from Belgrade or remotely within Serbia.
Experience in KYC/B operations or customer onboarding is a plus.

Benefits

Full-time remote-friendly role with the option to work remotely within Serbia.
Two office days per week with flexible working arrangements.
Work in a dynamic international environment with regular team-building events.
Join a young, motivated team with continuous learning opportunities in a fast-paced fintech environment.
Opportunity to support customers across the onboarding journey in a growing profitable company.
Structured hiring process with an average duration of 20 working days.

Interested in this position?

Apply directly on the company website

Apply Now

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